TouchGFX 4.17.0 ,"you are not connected to internet" error is showing

SV · ‎2021-07-24

Hi,

when TouchGFX 4.17.0 is opened I'm getting an error stating no internet connectivity even though my laptop is connected to internet . also in the selection of boards I'm not getting any board option .

thanks and regards

sinduja

MG32 · ‎2021-10-28

Hi,

with TouchGFX Designer 4.18, a proxy dialog with username/password appears, but according to my local IT it is not possible to connect with packages.touchgfx.com because SSL certificate has expired.

https://www.ssllabs.com/ssltest/analyze.html?d=packages.touchgfx.com

Can you please renew your certificate?

Thanks.

Romain DIELEMAN · ‎2021-10-28

Hi,

You are now able to connect to the proxy dialog but still cannot download TBSes and demos ? Could you share your log file again 😅 ?

Could you open Microsoft Edge before opening TouchGFX Designer to make sure it reaches the server ?

/Romain

MG32 · ‎2021-10-28

Hi,

yes, I cannot download TBSes and demos.

According to my local IT, our proxy rejects connection to packages.touchgfx.com because SSL certificate has expired.

https://www.ssllabs.com/ssltest/analyze.html?d=packages.touchgfx.com shows "Certificate name mismatch"

Messages from log file (with Edge open):

2021-10-28 10:27:23,180 [1] INFO TouchGFXDesigner.App: Logging configured

2021-10-28 10:27:24,299 [1] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (407) Proxy Authentication Required.

System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

at System.Net.HttpWebRequest.GetResponse()

at System.Net.WebClient.GetWebResponse(WebRequest request)

at System.Net.WebClient.OpenRead(Uri address)

at Utils.WebHandling.WebHandler.RequestWithStringResponse(Uri uri)

2021-10-28 10:27:26,000 [1] INFO TouchGFXDesigner.Main.MainWindow: Application started

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Username: ***

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Designer version: 4.18.0

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Designer installation path: C:\TouchGFX\4.18.0\designer

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Windows version: Microsoft Windows NT 10.0.19042.0

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture: de-DE

2021-10-28 10:27:26,039 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture time seperator: :

2021-10-28 10:27:26,039 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture date seperator: .

2021-10-28 10:27:26,042 [1] INFO TouchGFXDesigner.Main.MainWindow: Installed .NET version(s): v2.0.50727 2.0.50727.4927 SP2v3.0 3.0.30729.4926 SP2v3.5 3.5.30729.4926 SP1v4 (Client 4.8.04084 Full 4.8.04084 ) v4.0 (Client 4.0.0.0 )

2021-10-28 10:27:30,761 [12] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (407) Proxy Authentication Required.

System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:43,755 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:45,362 [12] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:47,047 [12] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:48,986 [15] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:50,966 [10] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:52,614 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:52,799 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:52,817 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:52,954 [10] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:53,844 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:53,845 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:53,846 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:53,847 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:53,918 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:55,074 [15] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:56,948 [10] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:58,956 [10] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:59,216 [9] INFO TouchGFXPackages.Implementation.FileDownloader: Take operation was canceled. IsCancellationRequested=True

2021-10-28 10:50:59,233 [1] INFO TouchGFXDesigner.Main.MainWindow: Application closed

MTana.1 · ‎2021-11-02

Sorry for jumping in. I have the same problem. I don't have to access the internet for our development so far. However, I can't open my project file because the proxy error occurs continuously. My log file is the attached. Could you please tell me how to stop accessing your server.

Romain DIELEMAN · ‎2021-11-03

Hi,

Are you able to enter your proxy logins ? From the log file it seems you never have.

/Romain

MG32 · ‎2021-11-03

Hello,

https://www.ssllabs.com/ssltest/analyze.html?d=packages.touchgfx.com still shows "Certificate name mismatch".

According to my local IT, this is the reason why our Proxy blocks access.

Can you please fix this issue?

Thanks.

Romain DIELEMAN · ‎2021-11-03

Yes you wrote that 3 times 😅 I have not replied on this as I am waiting for feedback from the Designer team. This is the first time we hear/face this so this confuses us a bit.

/Romain

MTana.1 · ‎2021-11-03

Yes, I can. This answer is written with same PC and proxy.

I think it takes long time for resolve. I'd like to know how to edit TouchGFX project without proxy access. I don't have to access the internet for our development so far.

MTana.1 · ‎2021-11-03

Yes, I can. This answer is written with same PC and proxy.

I think it takes long time for resolve. I'd like to know how to edit TouchGFX project without proxy access. I don't have to access the internet for our development so far.

Romain DIELEMAN · ‎2021-11-04

If I understood correctly what I was told recently this is not possible with TouchGFX 4.17 and 4.18.0 as the touchgfx.config file in the TouchGFX instalation folder was removed. It should/may be re - introduced back with TouchGFX 4.18.1, if not then TouchGFX 4.19.

For now I can only recommend to use TouchGFX 4.16.1 if you are not able to work with 4.18 even with the tpas I shared.

/Romain