TouchGFX 4.17.0 ,"you are not connected to internet" error is showing

SV · ‎2021-07-24

Hi,

when TouchGFX 4.17.0 is opened I'm getting an error stating no internet connectivity even though my laptop is connected to internet . also in the selection of boards I'm not getting any board option .

thanks and regards

sinduja

Romain DIELEMAN · ‎2021-09-13

Hi,

The server is not down at the moment. Could you try to open an internet browser and re open TouchGFX Designer again ?

/Romain

MG32 · ‎2021-09-13

Hi,

internet browser open at start of TouchGfx Designer: error 409
internet browser closed at start of TouchGfx Designer: error 407

Please see messages from log file below.

Thanks.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Messages from log file (with internet browser open) => error 409:

2021-09-14 07:44:39,835 [1] INFO TouchGFXDesigner.App: Logging configured

2021-09-14 07:44:40,777 [1] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at System.Net.WebClient.GetWebResponse(WebRequest request)

at System.Net.WebClient.OpenRead(Uri address)

at Utils.WebHandling.WebHandler.RequestWithStringResponse(Uri uri)

2021-09-14 07:44:41,496 [1] INFO TouchGFXDesigner.Main.MainWindow: Application started

2021-09-14 07:44:41,497 [1] INFO TouchGFXDesigner.Main.MainWindow: Username: ***

2021-09-14 07:44:41,497 [1] INFO TouchGFXDesigner.Main.MainWindow: Designer version: 4.17.0

2021-09-14 07:44:41,497 [1] INFO TouchGFXDesigner.Main.MainWindow: Designer installation path: C:\TouchGFX\4.17.0\designer

2021-09-14 07:44:41,497 [1] INFO TouchGFXDesigner.Main.MainWindow: Windows version: Microsoft Windows NT 10.0.19042.0

2021-09-14 07:44:41,497 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture: de-DE

2021-09-14 07:44:41,502 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture time seperator: :

2021-09-14 07:44:41,502 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture date seperator: .

2021-09-14 07:44:41,504 [1] INFO TouchGFXDesigner.Main.MainWindow: Installed .NET version(s): v2.0.50727 2.0.50727.4927 SP2v3.0 3.0.30729.4926 SP2v3.5 3.5.30729.4926 SP1v4 (Client 4.8.04084 Full 4.8.04084 ) v4.0 (Client 4.0.0.0 )

2021-09-14 07:44:45,705 [17] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

at System.Net.HttpWebRequest.GetResponse()

at Utils.WebHandling.ServerRequest.GetResponse()

at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Messages from log file (with internet browser closed) => error 407:

2021-09-14 07:39:52,556 [1] INFO TouchGFXDesigner.App: Logging configured

2021-09-14 07:39:53,473 [1] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (407) Proxy Authentication Required.

System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

at System.Net.HttpWebRequest.GetResponse()

at System.Net.WebClient.GetWebResponse(WebRequest request)

at System.Net.WebClient.OpenRead(Uri address)

at Utils.WebHandling.WebHandler.RequestWithStringResponse(Uri uri)

2021-09-14 07:39:54,183 [1] INFO TouchGFXDesigner.Main.MainWindow: Application started

2021-09-14 07:39:54,185 [1] INFO TouchGFXDesigner.Main.MainWindow: Username: ***

2021-09-14 07:39:54,185 [1] INFO TouchGFXDesigner.Main.MainWindow: Designer version: 4.17.0

2021-09-14 07:39:54,185 [1] INFO TouchGFXDesigner.Main.MainWindow: Designer installation path: C:\TouchGFX\4.17.0\designer

2021-09-14 07:39:54,185 [1] INFO TouchGFXDesigner.Main.MainWindow: Windows version: Microsoft Windows NT 10.0.19042.0

2021-09-14 07:39:54,185 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture: de-DE

2021-09-14 07:39:54,191 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture time seperator: :

2021-09-14 07:39:54,192 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture date seperator: .

2021-09-14 07:39:54,194 [1] INFO TouchGFXDesigner.Main.MainWindow: Installed .NET version(s): v2.0.50727 2.0.50727.4927 SP2v3.0 3.0.30729.4926 SP2v3.5 3.5.30729.4926 SP1v4 (Client 4.8.04084 Full 4.8.04084 ) v4.0 (Client 4.0.0.0 )

Romain DIELEMAN · ‎2021-09-14

Hi,

Can you access this http://sw-center.st.com/touchgfx/pacman/4.17.0/STM32F746G_DISCO/STM32F746G-DISCO_front.png ?

/Romain

MG32 · ‎2021-09-14

Yes, I can access this image.

MG32 · ‎2021-09-15

Hi,

any idea what causes that error 409?

Thanks.

Romain DIELEMAN · ‎2021-09-16

Unfortunately not. Could you try using TouchGFX Designer 4.16.1 ? I suppose you are using a proxy server ? When you open TouchGFX 4.16.1 do you get a pop up message at startup asking for id/password?

/Romain

MG32 · ‎2021-09-16

Yes, with version 4.16.1 a popup message appears for proxy login and internet connection then works successfully.

Unfortunately, in version 4.16.1 I cannot find an example configured for STM32H735G-DK evaluation board like in version 4.17.0.

Is such an example also available for 4.16.1?

Thanks.

Romain DIELEMAN · ‎2021-09-16

Ok so it is a big issue that will be fixed. In the meantime I will share the tpa for the STM32H735G-DK. You need to unzip it and add it to your C:\TouchGFX\4.17.0\app\packages folder and then open TouchGFX Designer again. Like you said this TBS is not available in TouchGFX 4.16.1

/Romain

MG32 · ‎2021-09-22

Hi,

can you please also provide the tpa-file for STM32G071-NUCLEO-DEMO with 240x320 LCD?

I tried to copy the file from TouchGFX Designer 4.16.1 to 4.17.0, but STM32G071-NUCLEO-DEMO is not shown in the boards list under "create new".

Thanks.

Romain DIELEMAN · ‎2021-09-22

If it is the demo you are looking for and not the TBS for the STM32G071-nucleo board, then it should be under the "Board Specific Demo" tab in the "Demos" section. But I guess you will face the same issue downloading it. I'll try to find it 👍.

/Romain