TouchGFX 4.17.0 ,"you are not connected to internet" error is showing

[SV]

Hi,

when TouchGFX 4.17.0 is opened I'm getting an error stating no internet connectivity even though my laptop is connected to internet . also in the selection of boards I'm not getting any board option .

thanks and regards

sinduja

[Romain DIELEMAN]

Could you ask your students who could not connect to the server to first open a browser like Microsoft edge to be sure TouchGFX Designer has access to the server ? If it still does not work could they share their logfiles found under %appdata%/Roaming/TouchGFX-4.17.0.

Would moving to the latest version be an option ? TouchGFX 4.17.0 faced an issue where people could not enter their proxy login, which is not a necessary step for everyone but i would not be surprised if computers in a schrool would ask for it (but then it should impact all pcs not just a few)

/Romain

[JClar.7]

I've just noticed that this forum page connects with TLS 1.2. I do not see why the demos served to TouchGFX Designer need to connect with TLS 1.3. It seems absurd to enforce such a strict standard for demos and not for the rest of their web services.

[Romain DIELEMAN]

I will close this post as it is starting to become too big and answering different issues people have met. If you face a similar issue to one of the users in the post, see what was answered to that question or create a new post for better visibility.

/Romain