Installation Issues - Infinite Loop

[thayden]

I've got a brand new VM running Windows 11 pretty much off the shelf. I can install and run Cube IDE but when I try to install the STM32CubeProgrammer (64 bit version) I get into an infinite loop where the following happens:

- It opens the Install Wizard which then closes

- It opens the blue "STM32 Cube Programmer" window, which then closes

- It opens the Install Wizard which then closes

Here is a video of the behavior: https://www.loom.com/share/b3ce5e7a79ad425d840296845fd0c1ed

The only way I can exit this loop is to reset the whole machine. It's not installed, so I can't uninstall it. I tried removing everything, upgrading java, and still the same problem. Any suggestions would be appreciated. Thank you!

[STTwo-32]

Hello @thayden and welcome to the ST Community 😊.

Can you try to install it with admin rights?

Best Regards.

Best Regards.

STTwo-32 

[thayden]

Sadly the same problem! Here is a video link of me installing as administrator:

https://www.loom.com/share/c115cb558d004a33a49953e0a3b4bb0b

I hope this helps

[AScha.3]

Great !

Exactly same endless movie, that it producing on my laptop on WIN10/64 , 22H2 .

I didnt complain about , because i think its almost useless, expecting a solution by STM.

STM has a new political orientation, now its most important to force users to login and check, whether there might be a cheap, old st-linkV2 and refuse working then to debug genuine STM cpus, than making programs, that work reliable or are at all working.

(btw in my case:  End of "case" -> we cannot reproduce the error, so we cannot do anything about it. < )

[thayden]

Hello - just wondering if I can bump this thread for someone at ST to help. This is still an issue for me. Thank you!

[AScha.3]

Hi, 

You can call them for support :

http://my.st.com/ols

and give a link to  this thread .

[FArdi.1]

Hello ST.. Any solution?

I'm having same issue, the GUI of STM32CubeProgrammer can't start.

[thayden]

Nope. I can't figure this out. Short of re-installing the entire OS, I'm not sure what to do..

[FArdi.1]

I'm not sure if this information will help ST to figure out the problem.

Everything was working fine few months back with version 2.12.0.

Recently I saw latest version 1.15.0. I updated CubeProgrammer to this version.

Right after finished installation of 1.15.0, there's popup message saying I need to agree about sharing statistical data or something (not sure the exact words).

I click Ok button or agree button, but nothing happen. I have to force close using Windows task manager.

The next time I go into the CubeProgrammer, until now, the blue page shows for one second, then automatically closed.

[FArdi.1]

I just found the workaround: Install 32bit version of STM32CubeProgrammer.

My laptop and the Windows OS is 64bit, so I normally install the 64bit version of STM32CubeProgrammer.

I don't feel difference using 32bit version. It does the basic job that I need (erase, download to MCU, verify).