Manage embedded software selection not doing anything

[christophersmith1618]

I have an H755ZL and so I downloaded CubeIDE and CubeMX to begin familiarizing myself. I am unable to install the cubeMX H7 package so I cannot generate any code for my MCU. In either CubeIDE or CubeMX when I go to "manage embedded software" nothing happens. I also cannot login as nothing happens when I click that either. 

[SofLit]

Hello and welcome to the community.

Could you please share warning or error messages you are facing?

[christophersmith1618]

There are no warning or error message, no messages of any kind. When I click on the selection in the drop down nothing happens.

[SofLit]

Ok not sure I understood the issue.

Do you mean when you want to select "Manage Software Packs" from "Software Packs" menu nothing happens?

In fact this window should show up:

[christophersmith1618]

Yes that is exactly what I mean

[SofLit]

Did you try to uninstall/install CubeMx?

Could you please provide the version of CubeMx? which platform?

[christophersmith1618]

I just downloaded CubeMX and CubeIDE so they are the latest versions. I have not tried uninstalling yet. I am on windows 7

[SofLit]

Try to uninstall/install it and get back to us with the results.

[Bob S]

This may or may not be the issue, but Windows7 has not been supported since some time before CubeMX version 6.2 (March 2021).  It was supported in CubeMX 5.6, and I don't have any release notes for versions between 5.6 and 6.2.

[SofLit]

@Semer CHERNI could confirm this point.