i can't log in myST

dnht · ‎2024-05-14

This is the first time I use STM32cubeIDE ver 1.15.1 . While using it, there are a few operations that need to be logged in. I already have an account in the practice room at school, but when I log in on my personal laptop, I see a box. "Authentication error manage" dialog as shown below

meanwhile my internet connection is completely normal.

and here is my device information

Device name DESKTOP-4TDRFA4

Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

Installed RAM 8.00 GB (7.74 GB usable)

Device ID 996C43EE-CF99-4860-A14A-D9B1A6AE213A

Product ID 00356-24555-97786-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

I don't know how to fix the above situation, I hope someone can assist me as soon as possible

It would be better if you guide me with pictures or videos, my English is not very good, please understand

You can contact me via 22200165@student.hcmus.edu.vn

sincerely thank !

streb2001 · ‎2024-05-14

I think a lot of people are having this problem today. Come on ST get it fixed. We are trying to do some work here.

Ole1 · ‎2024-05-15

After wasting almost a full day trying to fix the same issue you encountered, I went through the changelogs and saw that ST started forcing the log in in version 1.13.0 so I installed version 1.12.1 and that seems to work fine.

It's annoying having to use an old version, but well... Hope they fix this soon.

unsigned_char_array · ‎2024-05-15

Same issue With STM32CubeMX V6.11.1

I click yes, and then:

The suggested solution of changing proxy settings doesn't work for me.

now there are at least 8 threads(probably more than 10) about this problem:

Kudo posts if you have the same problem and kudo replies if the solution works.
Click "Accept as Solution" if a reply solved your problem. If no solution was posted please answer with your own.

dru · ‎2024-05-16

Hi Ole1,

Are you able to log in ?

Then, are you able to upgrade to 1.151.1 ?

Regards

dru · ‎2024-05-16

as said by @Ole1 :

workaround: install CubeIDE 1.12.1

It has no login functionnality and use latest packages.

Ghofrane GSOURI · ‎2024-05-17

Hello @dnht

First let me thank you for posting.

The issue seems to be linked either to the server or the tool network connection settings.

The possibility of having issue with the server is under investigation.

If you are connected to the internet via a proxy, please follow the steps from the article bellow to set the tool correctly.

How to set the network connection parameters for S... - STMicroelectronics Community

KR,

Ghofrane

SofLit · ‎2024-05-17

Dear all,

Seems the issue has been solved please check from your side.

To give better visibility on the answered topics, please click on "Accept as Solution" on the reply which solved your issue or answered your question.