Forced password reset

[_EFrie]

Please forward vote against forced forum password resets due to expiration. It’s very old school security model.

[TDK]

FWIW, you can simply "change" it to the password you're already using. It doesn't check, thankfully.

[unsigned_char_array]

Today I could not log in due to this forced unannounced password change. I had to change my password through reset password, but I did not receive any password reset emails (checked spam box). I tried several times and received no email. I tried contacting ST about my login problems, but their contact form requires you to log in... So I was stuck. I contacted one of their suppliers. I don't know if it helped, but after about 4 hours it suddenly worked.

It's not user friendly to lock access to someone's account. Especially unannounced. And certainly if it password reset fails. And it's a false sense of security if you can just use the same password twice.

Is there a way to enable a second factor as a backup?

Also since there is no way to change email it means you lose access forever if you lose access to your email. It happened to me before when I used a company email address.

[Tesla DeLorean]

Well the email to reset worked the other week. Corporate email frequently has significant delivery delay or spam filtering. I've always used gmail addresses for accounts here.

Historically ST has been able to merge existing accounts, so you create a new one with a new/difference email, and get the content transferred.

[unsigned_char_array]

I use hotmail, not corporate email. ST emails always arrive on time and never landed in the spam folder. Today was not an email delay. The emails never arrived. After 4 hours I tried again and I instantly received a response.

[Lina DABASINSKAITE]

Hello @unsigned_char_array , 

I am sorry to hear to had this experience today. Let me know with our team and get back to you about this. I will contact you directly if any additional information is necessary. 

Regards,
Lina

[Lina DABASINSKAITE]

Hi @Tesla DeLorean , 

Let me clarify on this: 

---

@Tesla DeLorean wrote:

Historically ST has been able to merge existing accounts, so you create a new one with a new/difference email, and get the content transferred.

---

Merging accounts or content transfer it's not possible, at least at the previous and current community platform provider. Related discussion: 
Account Email and transfer to default email - STMicroelectronics Community

Greetings,
Lina

[unsigned_char_array]

I don't have login issues at the moment. But if I do I can let you know. But how can I do that when contacting customer support requires you to log in? That's my gripe. I'm also logged out automatically every day despite checking the box that says "Remember me on this computer". I use Firefox.

[Tesla DeLorean]

>>I'm also logged out automatically every day despite checking the box that says remember this computer.

I don't know if this functionality works for anyone. I use Chrome as my browser, on Win10 and CubeMX always forces me to type user/password, it never remembers

[Lina DABASINSKAITE]

Hello @unsigned_char_array  

Our team confirmed that your password was renewed correctly and no error were recorder. 

In any similar cases where you need to contact us urgently, please send us an email to community@st.com

This email is shared as well on our ST Community welcome guide

Regarding remembering passwords, it very much depends on the browser, device and any other plugins you use for collecting your login data. For me personally, it works as expected on my Chrome browser.

Regards,
Lina