User call-out / finder tools still chronically broken / useless

[Tesla DeLorean]

I've complained about this before, and got nowhere. It's still completely unworkable. When can we light a fire under the developers to get this addressed? Showing FIVE potential matches might work in a system with SIX users, it is not viable in one with over SIXTY THOUSAND.

https://community.st.com/t5/feedback-forum/having-quot-fun-quot-with-khoros-editor-failures/m-p/594201/highlight/true#M518

[Lina_DABASINSKAITE]

Hello @Tesla DeLorean ,

The current issue is identified as BUG and being tackled by the platform Engineering team. We will notify once the issue is resolved. I apologies for the inconveniences you currently face.

Regards,
Lina

[Tesla DeLorean]

Any progress on this, I swear every time I try to use it..

Do Khoros admit it's completely useless as implemented? For example stone32 doesn't work..

If it can only show 5 users, weight them based on their post count or participation. Have some wild card ability to deal with spaces and punctuation marks.

[Lina_DABASINSKAITE]

Hi @Tesla DeLorean , I understand, this is really annoying experience. I passed this additional example to the BUG fixing team. I will provide news, once it is fixed. Unfortunately, I cannot provide any timeline yet. 

Regards,
Lina

[Tesla DeLorean]

Tis still brocken..

Still only 5 "matches" and 4 aren't remotely close to the pattern input. Got to think Journalists and Coal Miners could code a better implementation..

[Andrew Neil]

Seems like it's looking for the entered string anywhere in a name; eg, all of these contain "ston":

"STOne-32" doesn't show up until I enter "stone":

Surely, names beginning with the entered string should be prioritised?

And why do I get a different result from @Tesla DeLorean  ??

[Tesla DeLorean]

It can be context sensitive. If the person has posted in the specific thread they show up earlier / differently.

It's just so frustrating to use because the pattern match rules are so irrational, if I type stone32 nothing matches, and it's especially difficult if the name has a space or punctuation marks. 

It's worse than an Inverse-Scrabble search, which would at least show all users containing the letters entered, in any order. I want key off the surnames, which I can usually half remember the precise spelling if Slavic / Polish

In the older forums it would also search on email addresses, and other non-public data, useful but perhaps problematic in today environment.

[Andrew Neil]

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@Tesla DeLorean wrote:

If the person has posted in the specific thread they show up earlier / differently.

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Indeed - just the @ brings up the "contributor" list

[Tesla DeLorean · Accepted solution]

Seems to have been fixed / improved, scrolls, shows more, and allows deeper / expanding list