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X-CUBE-TOUCHGFX 4.18.1: the software says me that I'm not connected to internet. What's the problem? The version 4.15 works correctly on the same computer.

DOliv.1
Associate II
 
6 REPLIES 6
Osman SOYKURT
ST Employee

Hello DOliv.1,

We're sorry for the inconvenience. Can you share your log file please ? (the path for it is : C:\Users\YOUR_USER_NAME\AppData\Roaming\TouchGFX-4.18.1\TouchGFXDesigner.log) I'll try to have a look.

Meantime, I can suggest you to reinstall your TouchGFX Designer and retry.

/Osman

Osman SOYKURT
ST Software Developer | TouchGFX

Hi Osman,

thanks for your answer.

Here attached you’ll find the log.

I’ve already tried to reinstall the software, but I’ve got the same error.

Thanks in advance.

Osman SOYKURT
ST Employee

Hi DOliv.1,

Can you share the log file through the forum please ? :)

(I think sharing files by mail doesn't work)

Also, a colleague told me maybe you can try to open Microsoft Edge before and after your TouchGFX Designer, he had a similar bug, and this is just to make sure you have access to our servers.

/Osman

Osman SOYKURT
ST Software Developer | TouchGFX
 
DOliv.1
Associate II

P.S. Opening Microsoft Edge before TouchGFX Designer has no result.

Osman SOYKURT
ST Employee

Hi DOliv.1,

I analyzed your log file, there is a TLS alert: 'HandshakeFailure'. I might be due to your Windows version. Which version do you use ?

Indeed, we don't support Windows 7 and Windows 8 anymore in our newest versions, so if you use w7 or w8, I recommend you to use older version of TouchGFX Designer.

Also, can you try to create a project in a TouchGFX Designer 4.17.0 for example (not under 4.16), and open it with your TGFX Designer 4.18.1 ?

/Osman

Osman SOYKURT
ST Software Developer | TouchGFX