X-CUBE-TOUCHGFX 4.18.1: the software says me that I'm not connected to internet. What's the problem? The version 4.15 works correctly on the same computer.

[Osman SOYKURT]

Hello DOliv.1,

We're sorry for the inconvenience. Can you share your log file please ? (the path for it is : C:\Users\YOUR_USER_NAME\AppData\Roaming\TouchGFX-4.18.1\TouchGFXDesigner.log) I'll try to have a look.

Meantime, I can suggest you to reinstall your TouchGFX Designer and retry.

/Osman

[DOliv.1]

Hi Osman,

thanks for your answer.

Here attached you’ll find the log.

I’ve already tried to reinstall the software, but I’ve got the same error.

Thanks in advance.

[Osman SOYKURT]

Hi DOliv.1,

Can you share the log file through the forum please ? :)

(I think sharing files by mail doesn't work)

Also, a colleague told me maybe you can try to open Microsoft Edge before and after your TouchGFX Designer, he had a similar bug, and this is just to make sure you have access to our servers.

/Osman

[DOliv.1]

P.S. Opening Microsoft Edge before TouchGFX Designer has no result.

[Osman SOYKURT]

Hi DOliv.1,

I analyzed your log file, there is a TLS alert: 'HandshakeFailure'. I might be due to your Windows version. Which version do you use ?

Indeed, we don't support Windows 7 and Windows 8 anymore in our newest versions, so if you use w7 or w8, I recommend you to use older version of TouchGFX Designer.

Also, can you try to create a project in a TouchGFX Designer 4.17.0 for example (not under 4.16), and open it with your TGFX Designer 4.18.1 ?

/Osman