Password Gripe

[raptorhal2]

After some period of approximately 2 years my login is rejected as having incorrect username or password. Careful reentry is not successful, I keep getting the same rejection. I conclude that passwords expire after some time.

If that is true, why not a message " Your password has expired. Please create a new password" to avoid fruitless attempts to reenter the password that worked the day before?

Or correct me if I have the wrong assessment of the problem.

[Tesla DeLorean · Accepted solution]

No, it just randomly expires with no warning. Last several times I've just gone through the reset process, meeting the requirements du-jour for characters, case, and length, etc

[Andrew Neil]

I think (sometimes?) it rejects old passwords because they don't meet the current requirements for characters, length, case, etc.

It is, indeed, very annoying. ☹️

It should explicitly say why it's rejecting the password - not just say it's incorrect when it isn't.

[raptorhal2]

A plausable guess as to cause, but I updated the password with the same password, and it works.

ST is investigating the problem.

[Lina DABASINSKAITE]

Hello @raptorhal2 , all, 

Thanks for sharing your concern. This process is currently being being reworked and as an outcome, there will be a similar message once a member will enter an expired password. 

Once it is rolled out, I will let you know. 

Greetings,
Lina