2024-06-12 05:00 PM
After some period of approximately 2 years my login is rejected as having incorrect username or password. Careful reentry is not successful, I keep getting the same rejection. I conclude that passwords expire after some time.
If that is true, why not a message " Your password has expired. Please create a new password" to avoid fruitless attempts to reenter the password that worked the day before?
Or correct me if I have the wrong assessment of the problem.
Solved! Go to Solution.
2024-06-12 05:24 PM
No, it just randomly expires with no warning. Last several times I've just gone through the reset process, meeting the requirements du-jour for characters, case, and length, etc
2024-06-12 05:24 PM
No, it just randomly expires with no warning. Last several times I've just gone through the reset process, meeting the requirements du-jour for characters, case, and length, etc
2024-06-15 08:08 AM
I think (sometimes?) it rejects old passwords because they don't meet the current requirements for characters, length, case, etc.
It is, indeed, very annoying.
It should explicitly say why it's rejecting the password - not just say it's incorrect when it isn't.
2024-06-15 01:22 PM
A plausable guess as to cause, but I updated the password with the same password, and it works.
ST is investigating the problem.
2024-06-17 08:39 AM
Hello @raptorhal2 , all,
Thanks for sharing your concern. This process is currently being being reworked and as an outcome, there will be a similar message once a member will enter an expired password.
Once it is rolled out, I will let you know.
Greetings,
Lina