Even I a customer!

[M_de_Luis]

Well, that's the strangest 'support' department I've ever dealt with.

In trying to download the STM32CubeProgragger for Linux, I've found that the download halts at ~40Mb of some 280MB, or so. Tried downloading as user, and as guest, no luck. Tried different browser, and different computer, no luck. All 3 versions of the aforesaid program have similarly dysfunctional links.

Quick word to ST 'support', and it seems my profile doesn't justify lifting a finger, and I'm told that, before being referred to community support. After two weeks in ST 'support' dystopia, I still don't have a copy of the tool.

Here's the thing...I'm a customer. I can't buy thousands of ST microcontrollers, but I did buy some. That makes me an ST customer, and morally due a means to program my investment. How can I be expected to grow to a larger customer, if I cannot, even by begging a very rude and helpless 'support'?

Okay, the download problem is not within my spere of influence. Maybe it is, or isn't within ST's, but I would have expected they would, after being politely requested for 2-weeks, have made alternative arrangements for me to receive the file. That, even in the case that my profile doesn't warrant great fawning, yet I am, at this point, still an ST buying customer.

Anyone got a clean copy of en.stm32cubeprg-lin-v2-16-0.zip?

[AScha.3]

Hi,

May I ask where you are ? (some countries have restrictions for download)

I have V13.1 running on Linux, running fine.

and have en.stm32cubeprg-lin-v2-15-0.zip on disc.

[M_de_Luis]

Hi AScha.3,

Downloading from AU, can't see any real issues?

Well, you've peaked my interest with the copy of stm32cubeprg-lin-v2-15-0.zip you have on disk.

I'd be especially grateful if you could up the file and email me the link.

I was going to suggest registration free, https://filebin.net/, but you may have any preference.

gimme_the_giffs[AT]yahoo.com

Thank you, AScha.3. 

Oh, I hope I didn't just break any forum rules.

M

[AScha.3]

Well, i dont think, its against anybodies rules, if you get a copy of a file, you are allowed to download - but it just dont work (for you).

So look at your pm here...soon...still uploading. :)

[Tesla DeLorean]

I'm a FORD customer, they charge me around $100 USD / HOUR for their mechanics time to fix things on the vehicle they sold me. Sure there's warranty stuff, but there's a $50K cushion behind that, but most everything else is a "WEAR ITEM". And diagnostic time is chargeable.

Until THIS industry gets to a place where people pay for support, don't expect hours of technical/engineering support from a $10-20 product.

Sounds like you're working with the Sales Prevention Team.. it's great to spend a lot of money on websites and promote things, but that's all wasted if the opportunities that generates all immediately die.

To be a customer of merit you need to be buying $1M already. If you're buying through Distribution, it's the Distributors JOB to support you, pretty sure they're contractually bound to that. 

The download issues have been a problem for awhile, frequently with caching/mirroring within the infrastructure.

>>Anyone got a clean copy of en.stm32cubeprg-lin-v2-16-0.zip?

Yes, 286 MB, too large to attach here. Ping my contacts..

[M_de_Luis]

Hi AScha.3,

Got the requisite file from the download link, which you were very kind to setup and send to my PM.

Wow, that's 2-weeks of anguish, dissolved in minutes.

Great stuff!

M.

[M_de_Luis]

Hi Tesla DeLorean,

Thanks for your perspective on the 'support' matter.

Yes, very interested in the file en.stm32cubeprg-lin-v2-16-0.zip. Seems I can read download links in my PM, but can't figure how to send anyone internally?

Thanks again,

M.

[M_de_Luis]

Still looking for the clean copy of stm32cubeprg-lin-v2-16-0.zip?

Registration free, https://filebin.net/, the link to my PM, or to gimme_the_giffs[AT]yahoo.com.

M

[AScha.3]

Did you try/use the V2.15 ?

+

see your PM...

[STOne-32]

Dear @M_de_Luis ,

I’m really sorry for the experience faced while reaching us and all frustration created . Can you please provide me the Online support number or your login - you can PM me to check why the question is not addressed. many Thanks @AScha.3  @Tesla DeLorean  For your help . Let me know if solved else I  will reach you

all apologizes again ! 

Ciao

STOne-32