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Even I a customer!

M_de_Luis
Associate II

Well, that's the strangest 'support' department I've ever dealt with.

In trying to download the STM32CubeProgragger for Linux, I've found that the download halts at ~40Mb of some 280MB, or so. Tried downloading as user, and as guest, no luck. Tried different browser, and different computer, no luck. All 3 versions of the aforesaid program have similarly dysfunctional links.

Quick word to ST 'support', and it seems my profile doesn't justify lifting a finger, and I'm told that, before being referred to community support. After two weeks in ST 'support' dystopia, I still don't have a copy of the tool.

Here's the thing...I'm a customer. I can't buy thousands of ST microcontrollers, but I did buy some. That makes me an ST customer, and morally due a means to program my investment. How can I be expected to grow to a larger customer, if I cannot, even by begging a very rude and helpless 'support'?

Okay, the download problem is not within my spere of influence. Maybe it is, or isn't within ST's, but I would have expected they would, after being politely requested for 2-weeks, have made alternative arrangements for me to receive the file. That, even in the case that my profile doesn't warrant great fawning, yet I am, at this point, still an ST buying customer.

Anyone got a clean copy of en.stm32cubeprg-lin-v2-16-0.zip?

 

11 REPLIES 11

Hi AScha.3,

Haven't tried either yet, but did get v2.16 in my PM. 

It downloaded the whole way!!!!

Thank you so much for going the extra mile for me, AScha.3.

M.

GolferQld
Associate

I too have found ST’s support to be basically no existent and condescending for purchased products. The firmware does not work as advertised, no help in getting updated firmware and when you do download, what you believe should the correct firmware that should connect to SensorTile box (up and running) all it does is say “Don’t have an ST board. This is via another phone just to check it’s not my phone which was the problem.  My personal phone connected to the app but the firmware does not allow access to the MEMs sensors.  Wasted many hours trying just to install the app with SensorTile box and access the MEMs section. Now looking for better MEMs sensor company to deal with.