Posted on October 03, 2012 at 16:49The thing is, if you make these $10-20 Discovery boards, and throw design competitions, you're pretty much inviting everybody to the party, which I presume is the goal. At that point you've kind of committed yourself to catering the party, and serving everyone that shows up.
There are certainly some $1M thresholds to obtaining some support, as it separates the customers from the tire kickers. That is more one-on-one support, the forum is group support, where the answers have resonance beyond the original question, and can be found via global search engines. This doesn't stop people asking the same questions over-and-over, but it does allow self starters to find things.
I can see that wearing an official hat brings a lot more perceived responsibility in the answer, but I'm not seeing any stealth presence here either, or much in the way of a caretaker/janitor.
I've been using the ''Report Abuse'' button on threads/posts that really need some technical analysis (ie how things work at a gate/design level), but there should be a better way of getting things escalated.
