DOWNTIME: TouchGFX Package Server issue. Temporary Fix inside.

[Romain DIELEMAN]

Hello everyone,

We are facing an issue related to the TouchGFX Package server. The URL currently in use by the designer is broken. The temporary fix is to make the following changes to the Designer exe.config to have access to all the packages.

There will be no images available (since they are retrieved from the broken URL).

e.g.

D:\TouchGFX\4.16.1\designer\TouchGFXDesigner-4.16.1.exe.config

<setting name="PackagesUrl" serializeAs="String">
      <value>http://sw-center-st-com.s3-eu-west-1.amazonaws.com/touchgfx/pacman/packages.json.zip</value>
</setting>

Sorry for the inconvenience! Working as hard as we can to get it back to normal.

/Romain

[Peter BENSCH]

To avoid confusion: please replace the block containing PackagesUrl by the line mentioned above, i.e.:

<setting name="PackagesUrl" serializeAs="String">
  <value />
</setting>

by

<setting name="PackagesUrl" serializeAs="String">
  <value>http://sw-center-st-com.s3-eu-west-1.amazonaws.com/touchgfx/pacman/packages.json.zip</value>
<setting>

Regards

/Peter

[TDele.1]

Thanks you for the temporary fix.

Although the connection with the packages server can now be established and the red icon near "Create New Application" is gone, each time I try to actually create an application from a known template I get the following message over the "create" button:

"Download Application Template failed, check your internet connection and try again."

My Internet is working fine so the fix does not work for me....

Tristan

EDIT: This is now working, thank you

[JMYGI · Accepted solution]

The application templates are now available as normal

/Jorgen Mygind

[LMART.2]

Hi guys,

I'm having the same issue, I already have moded the config file as you recommended, but the problem perssist(no internet connection detected), this happens on V16, besides if I try this with V17 then this manual patch doesn't apply since there's none 'TouchGFXDesigner-4.17.0.exe.config' file on the whole TouchGFXDesignerV17 installation folder.

I'll post the TouchGFXV16 log file and some screenshots of the issue, using both versions.

What I'm looking is how to fix this issue on the latest version V17 or V16, just let me know which one I could use to work without any problems at all.

Screenshot TouchGFX V16

https://i115.fastpic.ru/big/2021/0724/df/d70a25e2c9486dc6d978b403b9c7a2df.png

Screenshot TouchGFX V17

https://fastpic.ru/view/115/2021/0724/_650d93e17bf0f6c8cb17ae1c04588fea.png.html

Thanks.

Regards.