2014-08-29 12:35 AM
Hi
I am trying to install the virtual com port driver VCP_V1.3.1_Setup_x64.exe on a computer running 64-bit windows, however the installer exits after a short while with the error code:1607: Unable to install InstallShield Scripting Runtime.I have tried to run installer as administrator and various types of compabillity modes, but with no success. In order to investigate the problem further I have enabled windows installer debugging, this creates a log like this:=== Verbose logging started: 29.08.2014 07:45:03 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Users\me\Desktop\VCP_V1.3.1_Setup_x64.exe ===MSI (c) (9C:50) [07:45:03:825]: Resetting cached policy valuesMSI (c) (9C:50) [07:45:03:825]: Machine policy value 'Debug' is 0MSI (c) (9C:50) [07:45:03:825]: ******* RunEngine: ******* Product: C:\Users\me\AppData\Local\Temp\_isE80E\ISScript8.Msi ******* Action: ******* CommandLine: **********MSI (c) (9C:50) [07:45:03:825]: Client-side and UI is none or basic: Running entire install on the server.MSI (c) (9C:50) [07:45:03:825]: Grabbed execution mutex.MSI (c) (9C:50) [07:45:03:872]: Cloaking enabled.MSI (c) (9C:50) [07:45:03:872]: Attempting to enable all disabled privileges before calling Install on ServerMSI (c) (9C:50) [07:45:03:872]: Incrementing counter to disable shutdown. Counter after increment: 0MSI (s) (24:18) [07:45:03:872]: Running installation inside multi-package transaction C:\Users\me\AppData\Local\Temp\_isE80E\ISScript8.MsiMSI (s) (24:18) [07:45:03:872]: Grabbed execution mutex.MSI (s) (24:88) [07:45:03:872]: Resetting cached policy valuesMSI (s) (24:88) [07:45:03:872]: Machine policy value 'Debug' is 0MSI (s) (24:88) [07:45:03:872]: ******* RunEngine: ******* Product: C:\Users\me\AppData\Local\Temp\_isE80E\ISScript8.Msi ******* Action: ******* CommandLine: **********MSI (s) (24:88) [07:45:03:872]: Note: 1: 2203 2: C:\Users\me\AppData\Local\Temp\_isE80E\ISScript8.Msi 3: -2147286960 MSI (s) (24:88) [07:45:03:872]: MainEngineThread is returning 1620MSI (s) (24:18) [07:45:03:872]: User policy value 'DisableRollback' is 0MSI (s) (24:18) [07:45:03:872]: Machine policy value 'DisableRollback' is 0MSI (s) (24:18) [07:45:03:872]: Incrementing counter to disable shutdown. Counter after increment: 0MSI (s) (24:18) [07:45:03:872]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (24:18) [07:45:03:872]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (24:18) [07:45:03:872]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1MSI (s) (24:18) [07:45:03:872]: Restoring environment variablesMSI (c) (9C:50) [07:45:03:872]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1MSI (c) (9C:50) [07:45:03:872]: MainEngineThread is returning 1620=== Verbose logging stopped: 29.08.2014 07:45:03 ===I have searched the internet and found that that the fault code returned by MainEngineThread, 1620 means:ERROR_INSTALL_PACKAGE_
INVALID.
I have googled this fault code, but with no success. Does anyone have any idea what could be causing this errors?
Thanks for all help:) #stm32 #vcp #usb2014-08-29 07:42 AM
ERROR_INSTALL_PACKAGE_INVALID means corrupted MSI file.
Download it again from the ST’s site, The installer on above link runs on my Win7 (x64) without any error. Tsuneo2014-08-29 07:44 AM
Check also if your AV software is interfering with the file(s), and put them in a real directory, not the desktop.
2014-09-01 01:30 AM
Hi
Thank you:)Disabling the AV software seemed to do the trick:)Regards Ole