st .com login issue

[Ranjeet Singh]

i am unable to login ,what m doing wrong ?

[Lina_DABASINSKAITE]

Hello @Ranjeet Singh , 

I am sorry you are facing issues. I escalate the case to our online support team, and they will contact you accordingly. 

BR,
Lina

[Ranjeet Singh]

thank you,i am waiting for solution

[RhSilicon]

There is a command line program that can help to show if any part of the internet network is not responding:

The Traceroute command (tracert) is a utility designed for displaying the time it takes for a packet of information to travel between a local computer and a destination IP address or domain. After running a traceroute command, the results displayed are a list of the 'hops' that data packets take along their path to the designated IP address or domain. This command is commonly associated with the troubleshooting of connection issues.

https://www.domain.com/help/article/using-the-traceroute-tracert-command

[Ranjeet Singh]

[RhSilicon]

There's this one from the forum: "community.st.com"

[RhSilicon]

https://www.nslookup.io/website-to-ip-lookup/

[Ranjeet Singh]

i can not understand what are you saying

[RhSilicon]

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@Ranjeet Singh wrote:

i can not understand what are you saying

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ST uses several servers for the websites, eventually one of them may stop working, this website nslookup.io can help similarly to the Tracert command line program, if your Internet access is working.

[Christian N]

Dear Community, 

Should anyone else be experiencing login issues in the future, to receive prioritized treatment, please submit your support requests to https://ols.st.com/s/onlinesupport  .

Kind Regards,
ST Support