2023-08-21
03:15 AM
- last edited on
2023-08-21
04:49 AM
by
Lina DABASINSKAITE
2023-08-21 04:56 AM
Hello @Ranjeet Singh ,
I am sorry you are facing issues. I escalate the case to our online support team, and they will contact you accordingly.
BR,
Lina
2023-08-21 10:52 PM - edited 2023-08-21 10:52 PM
thank you,i am waiting for solution
2023-08-21 11:52 PM
There is a command line program that can help to show if any part of the internet network is not responding:
The Traceroute command (tracert) is a utility designed for displaying the time it takes for a packet of information to travel between a local computer and a destination IP address or domain. After running a traceroute command, the results displayed are a list of the 'hops' that data packets take along their path to the designated IP address or domain. This command is commonly associated with the troubleshooting of connection issues.
https://www.domain.com/help/article/using-the-traceroute-tracert-command
2023-08-22 12:03 AM
2023-08-22 12:32 AM
There's this one from the forum: "community.st.com"
2023-08-22 12:39 AM
2023-08-22 01:09 AM
i can not understand what are you saying
2023-08-22 02:21 AM
@Ranjeet Singh wrote:i can not understand what are you saying
ST uses several servers for the websites, eventually one of them may stop working, this website nslookup.io can help similarly to the Tracert command line program, if your Internet access is working.
2023-09-10 09:00 PM
Dear Community,
Should anyone else be experiencing login issues in the future, to receive prioritized treatment, please submit your support requests to https://ols.st.com/s/onlinesupport .
Kind Regards,
ST Support