Single Sign-On Error when trying to create a Support Request

Lion · ‎2024-10-09

I get an error message when trying to create a support request (a.k.a. OLS case/ticket).

I don't know who my Salesforce admin is or how to contact them.

Amel NASRI · ‎2024-10-09

New thread created. Original one was a reply to USB Product ID sublicence.

Request will be escalated to OLS. You will be contacted briefly by our agent.

-Amel

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Amel NASRI · ‎2024-10-09

Hi @Lion ,

New thread created. Original one was a reply to USB Product ID sublicence.

Request will be escalated to OLS. You will be contacted briefly by our agent.

-Amel

To give better visibility on the answered topics, please click on Accept as Solution on the reply which solved your issue or answered your question.

Andrew Neil · ‎2024-10-09

@Amel NASRI is someone also looking at getting that message fixed?

Lina_DABASINSKAITE · ‎2024-10-10

Hello @Andrew Neil ,

The issue has been escalated to our support team. They will reach out to you via email about this.

Greetings,
Lina

In order to give better visibility on the answered topics, please click on 'Accept as Solution' on the reply which solved your issue or answered your question.

Douglas MILLER · ‎2024-10-10

This post has been escalated to the ST Online Support Team for additional assistance. We'll contact you directly.