Cannot log in again. idpsso blocking.

Pavel A. · ‎2024-12-18

I am unable to log on to my ST account for two days. The community forum itself reads well, no delays etc.

But logging in fails because idpsso.st.com does not respond (browser reports timeout). From my location IP address of idpsso resolves to 164.130.1.34.

(Now I've logged in via a proxy with exit point with very good reputation in the USA, but cannot use it all the time).

Had tried to redirect either idpsso.st.com or idsso.st.com, both seem to enable logging in.

TDK · ‎2024-12-18

Getting hit with the same thing here tonight. It force-logged me out and then wouldn't let me log in again.

I can log in with a VPN, sometimes. Cannot log in without it.

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Lina_DABASINSKAITE · ‎2024-12-19

Hello @Pavel A. , @TDK

I’m sorry to hear to you face these issues. We are looking into this and will let you know once I have news.

Let me know if you notice any other nonstandard behavior.

Thanks,
Lina

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Lina_DABASINSKAITE · ‎2024-12-20

Hi @Pavel A. and @TDK

A couple of follow-up questions:

1. Are you facing this issue with one specific browser or with multiple ones? Name the ones that you face issues with.
2. @Pavel A. , are you able to connect using a VPN (similar to what TDK reported).

3. Have you both tired cleaning the browsers' cookies/cache files to see if it has any effect?

Thanks,
Lina

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Andrew Neil · ‎2024-12-20

I had this at the end of last week - discussed in PM with @Lina_DABASINSKAITE

I found that using a different browser helped:

I normally use Chrome, and that suffered the problem, but I could log-in fine using Edge on the exact same computer on the exact same network.

Clearing cookies on Chrome made no difference.

(I've also been seeing that other thing where you get an error from the login, but the login was actually successful)

Pavel A. · ‎2024-12-20

The new Edge is a close relative of Chrome, would be surprising if they behaved differently.

Today the IP address of idpsso has changed. so it looks that somebody are working on the issue )) Take your time guys, we'll wait. Hope this is not caused by yet another cable wreck.

Tesla DeLorean · ‎2024-12-20

Not had it lock me out, but the login-redirect honestly seems a tad more fragile within the last few days/week.

Using Windows PC w/Chrome, and Android. Couple of instances of Comcast at two locations, and off a Verizon based MVNO.

I think the login prompts populate before the entire page loads, and that can break the login/forward if clicked too quickly. Might want to review what scripts you're running, the amount of activity, and the amount of off-site linking.

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Andrew Neil · ‎2024-12-20

@Pavel A. wrote:
The new Edge is a close relative of Chrome.

I know.

@Pavel A. wrote:
would be surprising if they behaved differently.

Indeed - I was surprised that they did behave differently!

Pavel A. · ‎2024-12-21

Today log-in works normally. Thanks.

@Andrew Neil I've used only Edge on win11 on both machines (with VPN and without it) and it did not "work" without VPN. So not convinced about different browsers.