Failed to download ST software with Firefox on Win 11

[David_]

Has multiple failures to download HAL package of about 100 MB to 500 MBfrom ST web.  Firefox said failed, at about 20% progress bar.  Saw same on multiple different packages.  Seem it timeout on a non-fast internet. 

Some package can choose to download from ST or Github (that work fine).  However, a lot of package do not have choice of Github.

TIA

[STTwo-32]

Hello @David_ 

Can you please share more data (screenshots,...). I've been able to download the STM32CubeIDE using Mozilla Firefox. 

Best Regards.

STTwo-32 

[David_]

Many thanks.  After previous failure, I updated firefox and rechecked it says latest. I click the "get latest" icon.  Firefox show a normal updating progress bar for about 30 seconds then it showed failed.  As it is (2) in file name, I did it three times and same result.  This message is limited to FIRST three photos.  I shall post the "Firefox Updated" in reply.  On Win11.

This is the link.

https://www.st.com/en/development-tools/stm32cubemonitor.html

Many thanks

[David_]

This is the firefox latest updated.  Many thanks

[David_]

I switched off pc.  wait some time, re-power up.  Repeat the download and same result. Note this is a slow internet link on phone.  In the progress of making this project, the STM32CubeIDE has automatically updated itself to STM32CubeIDE, Version: 1.15.0, Build: 20695_20240315_1429 (UTC), updated ST-Link (both Nucleo F103 and F411) and did a lot of auto loading from ST on missing or outdated software components (show flashing file name on bottom right corner) and all went well for 2.5 GB data so far on the "auto download" carried out by the STM32CubeIDE.  Many thanks

[Lina_DABASINSKAITE · Accepted solution]

Hello @David_ ,

Thanks for reporting this. We checked your cases and seems that you face issues due to slow internet connection. If the mobile network signal is lost, the download will fail. If the PC loses the hotspot connection, the download will fail. 

All this is normal. We tried to reproduce the conditions by simulating a Regular 4G/LTE connection on Firefox and no issues were detected. 

The only recommendation I have at this point is to use a stable internet connection and everything should be fine.

Let me know if you still have any questions. 

Regards,
Lina

[David_]

Many thanks for taking time and effort to investigate the case.  Really appreciated.