@brk
Thanks for your inputs, as a STM employee.
This was my first time using your community. You will find out that there was nothing personal here on my side if you go over the posts in the past few days.
I have been using STM microcontollers for quite a long period of time. I was very pleased with the product quality and had no questions of anything because the documentation is quite clear, straightforward and complete. That was the reason for me to use ST products, and as a ST employee you should be proud of it, the QUALITY.
Only after I purchased the new released STM32H743 board, I had some minor issues for program uploading and RTT. That was the only reason I came here. I thought this commnity was led by the experts of ST, my question should be sovled just in a minute. But actually that was not the case. The answer given to me was incorrect, misleading, and I was then asked to contact SEGGER.
I have also worked with other companie's technical support and rarely seen situation like this. As a ST employee and lead of the community, you should teach your people how to better serve your customers, rather than let them "teach" your customers in an arrogant way. I don't think you can say your customers as morons, nor anything similar... That is wrong!
I wish some day in the future your community service quality should catch up with your product! This is my advice and it is for your company's sake.
Please do forward my request to your company's management team and let them know that there is still room for improvement. It is your responsibility! I hope they can help to make a change.
If necessary, I can contact your company directly and let them know what had happened in here.
Thanks.
