stuck trying to get STEVAL MKBOXPro connected

[khonsaiho]

Hi I purchase a STEVAL MKBOXPro. It connects to phone and app fine but i'm having trouble to get the device connected to MEMS studio and Unicleo GUI

BLE Connection issue... 

1. device manager detects STBOX but does not connect on MEMS studio and Unicleo GUI. I

Problem with usbc connection.. 

2. serial usbc sees COM9 with MEMBS studio but cannot connect to it when I hit connect button

Wondering what's causing the connection issue via bluetooth or via cable? I see a driver titled en.stsw-mkbox-bledk but i there is no exe button to install the driver. 

[Federica Bossi]

Hi @khonsaiho ,

We need to check if the USB is correctly installed. Try this test for USB communication.
Once the board is connected to the pc via USB and turned on, look for the installed com, then with a terminal as TeraTerm, hyperterminal ( 115200bd 8N1, no handshake) try typing "*ver" and verify if the board responds with the FW version number:

Please, check also the led status of the board.

 In addition, in order to connect the STEVAL MKBOXPro to MEMS Studio, you have to either upload the dedicated FW in the Firmware folder of MEMS Studio (USB c serial communication) or create the FW with Algobuilder to communicate via Bluetooth. It cannot use the FW compatible with the mobile app.

[khonsaiho]

ok let me check. 

also is there a link to the specific fireware I need to get for STEVAL MKBOXPro? Not sure which one is correct firmwire.

[khonsaiho]

i plugged in device and turned on. I downloaded Termite 3.4 by Compuphase and selected correct COM9 11520 BPs 8n1, no handshake

typing VER yielded no result. sensor lights all turn on

Confirmed that the cable is data usbc  

[khonsaiho]

can I get specific instructions on how to install the firmware? Device manager detects a COM9. I downloaded STM32CubeProgrammer from the sensor tile box pro firmware and the EXE is giving me this error

[khonsaiho]

hi. still looking for solution to get device connected to PC. have not heard back from support for a few days

[Federica Bossi]

Hi @khonsaiho ,

the correct command to read the version is 
*ver
by this command you should read the firmware version.
The link of binary file to flash via cube programmer is
https://github.com/STMicroelectronics/appconfig/blob/release/bluestsdkv2/bin/steval-mkboxpro/STSW-MKBOXPRO_1_2_1.bin
if there are problems we recommend the factory reset procedure following this link
https://www.st.com/en/embedded-software/stsw-mkboxpro-fs.html

[khonsaiho]

it's reading as SensorTile.box PRO FW ver = 1.2.0

getting error that reads COM9, error code 2