About charlesmao

charlesmao · 2013-12-04

Posted on December 05, 2013 at 02:53I initiated a technical support ticket regarding STM32 CAN bootloader issue and got an answer saying ''I'm unaware of any errata related to the CAN bootloader.'' then ticket status is set to REJECTED. I am confuse...

charlesmao · 2013-12-02

Posted on December 03, 2013 at 03:39Hi All,I need help on the following two questions. Thanks for your inputs.1. The Write Unprotect command described in the application note ''AN3154 CAN protocol used in STM32 bootloader'' doesn't work at all. Is t...

charlesmao · 2013-12-05

Posted on December 05, 2013 at 18:08I am new to this community and I found it's very active and responsive. Thank you all for your great efforts, especially Clive's quick replies.

charlesmao · 2013-12-05

Posted on December 05, 2013 at 16:24First of all, if my post offended anybody, I apologize. I am just a little bit of pissed off by the issue causing the delay on my schedule. I realized probably I didn't give enough info so my first ticket got reje...

charlesmao · 2013-12-05

Posted on December 05, 2013 at 13:36Yes, I suggested a bug in the CAN bootloader and asked for a work-around. The state of the ticket is ''REJECTED''. If your interpretation about ''REJECTED'' status is right, it means ST won't take customers' bug s...

charlesmao · 2013-12-04

Posted on December 05, 2013 at 02:55Finally my technical support ticket got updated, but anyone knows what it really means?My tickets: Request ID Creation Date Status R13480085 12/2/2013 12:00:00 AM REJECTED

charlesmao · 2013-12-04

Posted on December 04, 2013 at 19:25Any one encountered the same issue - WRITE UNPROTECT command doesn't work? I have two discovery boards and the same problem occurs on both boards. I filed a support ticket and so far the answer I got from ST says ...

User statistics

User Activity

What does it mean for a ''REJECTED'' technical support ticket?

CAN bootloader's Write Unprotect command doesn't work

Re: What does it mean for a ''REJECTED'' technical support ticket?

Re: What does it mean for a ''REJECTED'' technical support ticket?

Re: What does it mean for a ''REJECTED'' technical support ticket?

Re: CAN bootloader's Write Unprotect command doesn't work

Re: CAN bootloader's Write Unprotect command doesn't work