2020-04-06 05:48 AM
I have sent a request to download the Library hand have gotten the validation and download link, however, the "Get Software" button is showing "Validating" button instead.
Solved! Go to Solution.
2020-04-06 06:36 AM
Hello,
Normally you have received an email about your software download request indicating that you request has been recorded and is currently under validation.
And you will receive shortly a notification informing you about the status of your request.
2020-04-06 06:36 AM
Hello,
Normally you have received an email about your software download request indicating that you request has been recorded and is currently under validation.
And you will receive shortly a notification informing you about the status of your request.
2020-04-06 06:50 AM
Hi,
Yes I got the validation confirmation email from ST that sent me the download link, and that was how I was stuck with the Validating button.
But, an hour after posting on the community I am able to download.
Thanks
2020-06-03 05:43 PM
I have the same issue after I received the confirmation email with the download link as followed.
Should I wait an hour for this package been prepared?
2020-06-03 06:16 PM
Needs someone to authenticate, that might need to occur during normal business hours, and depending on staff availability.
2020-06-03 08:08 PM
Thank you for your reply. I could download this package now.