USB decice not able to recognize

[PESHWA]

I am using nucleo L4R5ZI-p i am trying to use USB with for virtual comport the and i am following STM32 tutorials for  USB driver development  when i am  connecting usb to the device the device manger in sot able to read showing this dialog box 

Note i am using WIn 10

i need to update or install any driver or software or any other changes in software level or hardware level 

 

[Imen.D]

Hello @PESHWA ,

I advise you to follow this FAQ: USB device not recognized - STMicroelectronics Community

Make sure to upgrade the Firmware of the STLink (go to ST-LINK>firmware update) or through this Link STSW-LINK009.

Imen