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Valid login details ignored

Andrew Neil
Super User

This has happened before, but I can't seem to find the thread.

At the forum login, I enter correct details.

The forum thinks for a while, then just re-presents the blank login form - no messages about invalid details.

Happened just now, and once last week.

Chrome browser on Win11-Pro

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.
23 REPLIES 23

> And current "best practice" is that enforced periodic password changes are counterproductive: ...

I very much agree.
And since I'm a "free agent" and not an employee, my response is totally up to me.

On a related note, a few months ago my company, having a few thousand employees in several locations, abandoned this practice (expiry every 3 months) as well. Probably due to negative experiences - which usually means increased costs.

Add this frequent change to very strict password rules (length, characters, etc.), and you create the very opposite effect - people quickly forget their passwords, because this is contrary to how the human mind works.
Which on one hand created a torrent of helpdesk requests because users could not login anymore.
And worse, other noted their enforced "arbitrarily complex" password down on paper or a text file ...

Andrew Neil
Super User

This morning's experience:

  1. A noticeable delay before the login form appeared
  2. Password accepted on 1st attempt, but then the 'Page not found' error
  3. finally logged-in on the second  'Reload' attempt.
A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.

That happens to me occasionally, but not really rarely to be honest. 
I use to blame it to ST-internal or general internet traffic issues, so I don't usually mention it.

I refresh the forum page once or twice after the alleged timeout, and "suddenly" I'm logged in.

It seems to come in "waves".

I've been suffering a "wave" over the last week or so.

 

@Lina_DABASINSKAITE - everything went smoothly this morning!

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.

Thank you for your feedback @Andrew Neil and @Ozone, I have passed this to the responsible team for a review. 


In order to give better visibility on the answered topics, please click on 'Accept as Solution' on the reply which solved your issue or answered your question.
Andrew Neil
Super User

Has been OK for a while, but got the "valid login details ignored" again just now:

  1. At the forum login, I enter correct details.
  2. The forum thinks for a while, then just re-presents the blank login form - no messages about invalid details.
  3. logged-in OK on the 2nd attempt
A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.

Thanks a lot @Andrew Neil. I have informed a respective team to look into this. Will let you know when I have news. But I am happy that it worked in the 2nd attempt! 


In order to give better visibility on the answered topics, please click on 'Accept as Solution' on the reply which solved your issue or answered your question.

Yes, it seems to have settled down a lot now ...

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.
Andrew Neil
Super User

Hugely long delays for the login screen to load this morning - I gave up twice.

Once it did eventually load, all went fine.

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.

Not as bad for me, but I had problems this morning as well.
After entering the login data, the browser displayed some error message about "invalid site".

After just hitting refresh (F5), I was logged in, and everything was fine.
Looks like a ST server issue to me ...