2025-10-13 2:19 AM
This has happened before, but I can't seem to find the thread.
At the forum login, I enter correct details.
The forum thinks for a while, then just re-presents the blank login form - no messages about invalid details.
Happened just now, and once last week.
Chrome browser on Win11-Pro
2025-10-13 2:58 AM
Hi @Andrew Neil,
Sorry to hear about that. I have escalated this to the ST Online Support team. We'll check what was the issues with your myST account and get back.
If anyone else experiences similar issues, please let us know here or by creating a support ticket: https://ols.st.com/s/
Thanks,
Lina
2025-10-16 7:20 AM
Hi @Andrew Neil,
We were not able to see any login error on your account. If it happens again, please let me know and share some screenshots with the behavior.
Thanks,
Lina
2025-10-21 2:36 AM
Back to this one this morning:
'Refresh' was successful
2025-10-21 8:49 AM
Thanks, Andrew. I have shared that with a respective team to check.
If anyone else, is facing this issue, let me know.
Thanks,
Lina
2025-10-21 9:00 AM
I had last week. It took half a dozen login attempts and then it suddenly worked.
2025-10-21 9:18 AM
@Lina_DABASINSKAITE wrote:If anyone else, is facing this issue, let me know.
@Ozone mentioned a long delay here.
2025-10-21 11:06 PM
I suppose it was something different in my case.
While I did not take a screenshot, I coped the error message:
> Dear user as per our security policy your password has been expired.
> Please click below on Forgot Password to set a new one.
This sounds deliberate.
In contrast to the occasional login issues I had as well.
As I heard there was a "failure event" on Monday affecting Amazon servers, with a lot of other services (like Atlassian, Bitbucket, etc.) being offline as a result. Perhaps the issue wormed it's way through other services, due to the splended idea of "single-point-of-failure" cloud services ...
And instead of opening another thread, I'd like to comment here on this "password expiration" issue here.
While a company is usually a hierarchical structure with top-down rules, a community like this forum is not.
Thus, trying to impose internal rules on non-employees will not be well received.
Due to my own "sovereignity policy" I will not tolerate another forced password change. There are other interesting pastime activities that can make up for the time I spend here.
Last year, the community of one of ST's competitors wanted me to enter random code to "confirm my account" every few month before allowing me to login again. They never bothered to authenticate themselves, so I dropped the account at the third attempt.
2025-10-22 1:58 AM
So this morning's experience:
2025-10-22 2:08 AM - edited 2025-10-22 2:09 AM
@Ozone wrote:Due to my own "sovereignity policy" I will not tolerate another forced password change..
And current "best practice" is that enforced periodic password changes are counterproductive:
#PasswordExpiry #PasswordChange