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Valid login details ignored

Andrew Neil
Super User

This has happened before, but I can't seem to find the thread.

At the forum login, I enter correct details.

The forum thinks for a while, then just re-presents the blank login form - no messages about invalid details.

Happened just now, and once last week.

Chrome browser on Win11-Pro

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.
13 REPLIES 13
Lina_DABASINSKAITE
Community manager
Community manager

Hi @Andrew Neil,

Sorry to hear about that. I have escalated this to the ST Online Support team. We'll check what was the issues with your myST account and get back. 

If anyone else experiences similar issues, please let us know here or by creating a support ticket: https://ols.st.com/s/ 

Thanks,
Lina


In order to give better visibility on the answered topics, please click on 'Accept as Solution' on the reply which solved your issue or answered your question.

Hi @Andrew Neil,

We were not able to see any login error on your account. If it happens again, please let me know and share some screenshots with the behavior. 

Thanks,
Lina


In order to give better visibility on the answered topics, please click on 'Accept as Solution' on the reply which solved your issue or answered your question.

Back to this one this morning:

AndrewNeil_0-1761039343629.png

'Refresh' was successful

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.

Thanks, Andrew. I have shared that with a respective team to check. 

If anyone else, is facing this issue, let me know. 

Thanks,
Lina


In order to give better visibility on the answered topics, please click on 'Accept as Solution' on the reply which solved your issue or answered your question.

I had last week. It took half a dozen login attempts and then it suddenly worked.

Kudo posts if you have the same problem and kudo replies if the solution works.
Click "Accept as Solution" if a reply solved your problem. If no solution was posted please answer with your own.

@Lina_DABASINSKAITE wrote:

If anyone else, is facing this issue, let me know. 


@Ozone mentioned a long delay here.

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.

I suppose it was something different in my case.
While I did not take a screenshot, I coped the error message:
> Dear user as per our security policy your password has been expired.
> Please click below on Forgot Password to set a new one.

This sounds deliberate.
In contrast to the occasional login issues I had as well.

As I heard there was a "failure event" on Monday affecting Amazon servers, with a lot of other services (like Atlassian, Bitbucket, etc.) being offline as a result. Perhaps the issue wormed it's way through other services, due to the splended idea of "single-point-of-failure" cloud services ...

 
And instead of opening another thread, I'd like to comment here on this "password expiration" issue here.

While a company is usually a hierarchical structure with top-down rules, a community like this forum is not.
Thus, trying to impose internal rules on non-employees will not be well received.
Due to my own "sovereignity policy" I will not tolerate another forced password change. There are other interesting pastime activities that can make up for the time I spend here.

Last year, the community of one of ST's competitors wanted me to enter random code to "confirm my account" every few month before allowing me to login again. They never bothered to authenticate themselves, so I dropped the account at the third attempt.

Andrew Neil
Super User

So this morning's experience:

  1. A long delay before the login form appeared
  2. I got my password wrong on the first attempt (allegedly).
  3. On second attempt, password accepted, but then back to the blank login form
  4. On third attempt, another long delay, then finally logged-in.

 

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.

@Ozone wrote:

Due to my own "sovereignity policy" I will not tolerate another forced password change..


And current "best practice" is that enforced periodic password changes are counterproductive:

 

The problems with forcing regular password expiry - Why the NCSC decided to advise against this long-established security guideline.

 

Advice for system owners responsible for determining password policies and identity management within their organisations - Don't enforce regular password expiry.

 

#PasswordExpiry #PasswordChange

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.