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ST Edge AI Installation

JeM
Associate

‎2026-01-09 2:34 AM

Hello,

I am encountering difficulties installing the ST Edge AI v3.0.0 application. During installation, the client cannot connect to MyST, even though my credentials work correctly on the ST website.

I have also configured the HTTP proxy in the installer exactly as I have for other ST products, which functioned without issue. Nevertheless, the installer repeatedly displays the following error:

“Issue while connecting to MyST. Please verify username, password, or internet access.”

Could you please advise on how to resolve this problem?

Thank you for your assistance.

Best regards,
JeM

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Julian E.
ST Employee

‎2026-01-09 4:43 AM - edited ‎2026-01-09 6:00 AM

Hi @JeM,

 

Sorry to hear about your issue.

Did you ever use any other version of the ST Edge AI Core previously?

 

I have done some tests, but I could not reproduce your issue.

This sounds like a proxy issue even though you mentioned using the same parameters as for other tools...

Please try to look at it a bit and let me know if you don't find a solution.

 

Have a good day,

Julian

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