2017-02-22 11:34 AM
Hi at all,
I wanted to order a sample product to try to build up a own bluetooth box. After I send my request, it shows your order has succesfully created but I can't see it in the order history. After I close the tab, it shows the items in the chart again.
2017-02-23 12:13 AM
Hi Alexander
Is there a particular product you are referring to? Take a look at the Forums list at the top of this page and let me know which option applies here.
Thanks
Oli
2017-02-23 01:36 PM
Hi Oli,
thank you for this fast reply. It's the analog and audio forum. I didn't see the different forums. Sorry. I looked for the TDA749213TR. I also tried the
TDA7294HS
andTDA7294V as a test, with the same result. There is no error message but the content does not appear in the order history.
Thanks a lot,
Alex
2017-02-24 02:37 AM
Hi Alexander,
I have a similar problem. We wanted to order few samples to develop some CAN sensors on base of the STM32L4
However, once I could order the samples and like in your case nothing was in my cart.
When I try to do the order a second time there comes an error
'Oups, something went wrong. Please try again later'
Also for me Sample ordering is not possible at the moment.
Thanks, Timo
2017-02-24 04:48 AM
Hi
meyer.timo
andH_rtel.Alexander
Thanks for your feedback, I've reported the sample ordering issue internally.
Regarding your specific samples order, I highly recommend you to send a request here:
https://my.st.com/content/my_st_com/en/my-space/my-onlinesupport.html
and it will be processed by our Customer Support team
2017-04-24 01:44 AM
I've got the same problem with ordering the samples - I've put to the basket the LPS25HBTR and LSM303CTR and fulfilled the form. After clicking 'submit' the form saied that all is ok but the order was not put to the history and is (as I know) not proceeded. I've tryed several times on different OS and computers but without progress...
That must be sth with the order system, could You please check what's going on?
2017-04-24 08:27 AM
My problem was, that the country number was added, but I also added a 0 to my phne nukber. The problem was mentioned when I updated my profile.
2017-04-24 09:54 AM
Hi
pyka.adam
I also suggest to you the same I've suggested above:
please raise a ticket here:
/external-link.jspa?url=https%3A%2F%2Fmy.st.com%2Fcontent%2Fmy_st_com%2Fen%2Fmy-space%2Fmy-onlinesupport.html
and it will be processed by our Customer Support team
In the unlikely case you don't get a reply to your ticket, please contact me via private message with your ticket # and I'll check internally
meyer.timo
andH_rtel.Alexander
: the same applies to you. In case your ticket regarding the samples issue didn't manageto unblock the situation, please send me your ticket # via private message and I'll have a colleaguelook into that.2017-04-27 06:35 AM
Hi
H_rtel.Alexander
so the problem is now solved and you were able to order the samples or not?
2017-04-27 06:36 AM
Hi
meyer.timo
Have you been able to order the samples or still experience the same issue?