2020-04-09 04:04 PM
I have successfully attended many of your webinars in the past, but have recently been unsuccessful.
I registered for the 26 March 2020 event, and received emails confirming that, plus reminders 'ST webinar tomorrow/is in 1 hour'
Trying to get to the event more than 15 minutes before the start was rejected, but I eventually succeeded, and afterwards, received a 'Thank you for attending' email.
The 31 March 2020 was similarly accepted, with reminders, but even within the 15 minute pre-start window, my attempt was rejected - it just presented a small window stating 'Login failed. Please try again.'
So I tried re-registering, but you said I was already registered, and refused me.
I ran your compatibility check, and it said the Operating System, Browser and Cookies all passed.
Exactly the same result for the 9 April Webinar. Very frustrating.
On the same desktop PC running Windows 7 Professional, my Browser was Google Chrome; so I tried Internet Explorer, still failed in exactly the same way.
Maybe you don't like Windows 7 Professional any more? (I find it superior in many ways to 8 or 10, both of which I also have).
But Win 8.1 on a laptop fails in exactly the same way. I could try Windows 10 on a tablet, but I have no faith it will make any difference.
Am I doing something wrong, or is your webinar software buggy?
Many thanks.
Graham Bodley
2020-04-13 08:50 AM
Hello,
Which Webinar exactly ?
Best Regards,
Mohamed Aymen.
2020-04-13 11:50 AM