[Problem] Unexpected error has happened

[SoHaeng.Lee]

Unexpected error has happened

=======================================================================================

Sorry - something unexpected has happened which caused an error to occur in the Designer.

For more information, see the log file located at: C:\Users\sohae\AppData\Roaming\TouchGFX-4.25.0\TouchGFXDesigner.log

Please consider reporting this bug and steps to reproduce it at the TouchGFX Help Center so it can be fixed in a future version.
You can find the Help Center here: https://community.st.com/touchgfx

Error: Object reference not set to an instance of an object.

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I installed torchgfx 4.25.0 today.

When I select 'Animated Image Example' from examples and click the create button,

I get the following error message.

How do I fix this? 

[GaetanGodart]

Hello @SoHaeng.Lee ,

Thank you for sharing this with us.

Can you provide us with the file C:\Users\sohae\AppData\Roaming\TouchGFX-4.25.0\TouchGFXDesigner.log ?

Also, does this unexpected error only happens for the "Animated Image Example" or whenever you create a project?
Did you just download TouchGFX?

Regards,

[SoHaeng.Lee]

Thank you for sharing this with us.

Can you provide us with the file C:\Users\sohae\AppData\Roaming\TouchGFX-4.25.0\TouchGFXDesigner.log ?
-> yes, i can. files attached.
Also, does this unexpected error only happens for the "Animated Image Example" or whenever you create a project?
-> It's always like that.

Did you just download TouchGFX?
-> yes, today i was.

[GaetanGodart]

Hello @SoHaeng.Lee ,

The issue seems to be here:

2025-05-06 14:17:08,866 [1] INFO  TouchGFXDesigner.Main.MainWindow: Installed .NET version(s): v2.0.50727 2.0.50727.4927 SP2v3.0 3.0.30729.4926 SP2v3.5 3.5.30729.4926 SP1v4 (Client 4.8.09032 Full 4.8.09032 )  v4.0 (Client 4.0.0.0 )  
2025-05-06 14:17:17,314 [.NET TP Worker] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on D:\TouchGFX\4.25.0\app\packages\Simulator-2.0.0.tpa
2025-05-06 14:17:17,317 [.NET TP Worker] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\Users\sohae\AppData\Roaming\TouchGFX-4.25.0\Downloads\AnimationExample\1.4.0\AnimationExample-1.4.0.tpa
2025-05-06 14:17:17,338 [.NET TP Worker] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on D:\TouchGFX\4.25.0\app\packages\Simulator-2.0.0.tpa
2025-05-06 14:17:17,340 [.NET TP Worker] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\Users\sohae\AppData\Roaming\TouchGFX-4.25.0\Downloads\AnimationExample\1.4.0\AnimationExample-1.4.0.tpa
2025-05-06 14:17:17,722 [.NET TP Worker] WARN  TouchGFXDomainModel.Texts.FontGetter: font already added. (path: malgun.ttf, name: 맑은 고딕
2025-05-06 14:17:17,722 [.NET TP Worker] WARN  TouchGFXDomainModel.Texts.FontGetter: font already added. (path: malgunbd.ttf, name: 맑은 고딕 Bold
2025-05-06 14:17:17,722 [.NET TP Worker] WARN  TouchGFXDomainModel.Texts.FontGetter: font already added. (path: HanSantteutDotum-Regular.ttf, name: Han Santteut Dotum Regular
2025-05-06 14:17:17,723 [.NET TP Worker] WARN  TouchGFXDomainModel.Texts.FontGetter: font already added. (path: HanSantteutDotum-Bold.ttf, name: Han Santteut Dotum Bold
2025-05-06 14:17:18,535 [.NET TP Worker] ERROR TouchGFXDomainModel.LoadSave.LoadSave: No such file or directory @ dir_s_mkdir - C:/Users/Public/Documents/ESTsoft/CreatorTemp/roo_texts.xlsx20250506-41828-a7ew0y
An error occurred during text database upgrading!

System.Exception: No such file or directory @ dir_s_mkdir - C:/Users/Public/Documents/ESTsoft/CreatorTemp/roo_texts.xlsx20250506-41828-a7ew0y

You are adding typographies, maybe it is by default in your computer, maybe you added them manually.
You should investigate there because you don't use the default TouchGFX alphabet.

Some one else (Chinese) had a similar issue, can you look at it and see if it is the same issue, this would make our job easier to fix it : the thread .

Regards,