Is ST technical support working?

stevemelnikoff9 · ‎2009-06-28

Posted on June 29, 2009 at 07:58

16-32micros · ‎2011-05-17

Posted on May 17, 2011 at 13:14

Hi Steve,

If you could put your e-mail address : steve.melnikoff @ xxxx, I will put you in contact with our local FAE in UK :)

Cheers,

STOne-32.

stevemelnikoff9 · ‎2011-05-17

Posted on May 17, 2011 at 13:14

Thanks STOne-32: I've contacted our distributor.

Incidentally, if we do need to contact you directly (i.e. not via the forum), can we do so?

How about implementing the ''private message'' feature found on a lot of forums, so users can contact each other if they so desire?

stevemelnikoff9 · ‎2011-05-17

Posted on May 17, 2011 at 13:14

Since my last post, I spoke to an Applications Engineer from ST. He revealed that ST do have a more enhanced technical support than is publically available on their website, but this requires customers to apply for a support account with ST, which we've now done through him.

This is welcome news - though without wishing to sound ungrateful, I still with we didn't have to jump through hoops just to get the kind of technical support that other companies provide as standard.

Steve.