I use the software SmartGrid LabTool to develop ST8500, Auto Detect gets the result No feedback from Target, is there any way to solve it?

[DZhu.1]

ST8500 is developed using the software SmartGrid LabTool, and the result of Auto Detect is No feedback from Target

Is there any solution?

current test plan

Replace another port (port checked)

Install other versions of cp2105 to serial driver

Environment: win10

Software: SmartGrid LabTool

Hardware: EVALKITST8500-1