Sidekick refuses to connect - anyone else sees this?

Pavel A. · ‎2026-05-11

For two days the Sidekick refuses to open. Is it anything on my side?

Windows 11, Edge browser. Everything else looks ok.

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AScha.3 · ‎2026-05-11

I just can tell: it always doesn't work, if session since login is more than 2 hours or so, depends on system/browser also.

Try logout, login, refresh page.

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Lina_DABASINSKAITE · ‎2026-05-12

Thanks for reporting this @Pavel A. Our team is looking into this issue.

Kind regards,
Lina

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Andrew Neil · ‎2026-05-12

Yes, I have seen this.

As @AScha.3 says, try logging-out of the community, then back in.

It seems that the Sidekick session timeout is separate from the Community session timeout, or something ... ?

A complex system that works is invariably found to have evolved from a simple system that worked.
A complex system designed from scratch never works and cannot be patched up to make it work.