The community is an e2e system where engineers worldwide support each other, occasionally one or the other ST employee can be found here answering some questions. For personal support, it is definitely better to escalate via the central ticket system OLS.
May I kindly ask you to clarify this question via OLS, which can be reached via https://www.st.com/ols because it is available 24/7?
Thank you for your understanding.
Regards
/Peter
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