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How to send a ZIP file in a private message

DYann.1
Senior II

‎2024-11-21 05:53 AM

Hello,

I would like to know how to send a ZIP file in a private message. I don't have this option at the bottom of the pageDYann1_0-1732197043827.png

But I have only theses option at the Top of the page :

DYann1_1-1732197108273.png

And with this options, I can't send anything.
Thank you

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11 REPLIES 11
Andrew Neil
Evangelist III

‎2024-11-21 06:24 AM

@DYann.1 wrote:

I don't have this option at the bottom of the page

DYann1_0-1732197043827.png

 

Hmmm ... It's there for me:

AndrewNeil_0-1732198923175.png

As it's a private message, you could just agree with the other party/ies how you want to exchange files - maybe via a 3rd-party site or service ...

 

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DYann.1
Senior II
In response to Andrew Neil

‎2024-11-21 06:30 AM - edited ‎2024-11-21 06:31 AM

In the private message I said  not in the standard message :      
DYann1_0-1732199199497.png

I have nothing. Yes via a 3rd-party site or service is possible but the correspondent does not accept much. So Why we don't have the possiblity to send a ZIP file in the private message ?

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SofLit
ST Employee
In response to Andrew Neil

‎2024-11-21 06:30 AM

Hello,

And the size of the file should not exceed 250MB.

@DYann.1 what is is the size of the file you need to share?

To give better visibility on the answered topics, please click on "Accept as Solution" on the reply which solved your issue or answered your question.
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Andrew Neil
Evangelist III
In response to DYann.1

‎2024-11-21 06:36 AM

yes, that is a Private Message!

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SofLit
ST Employee
In response to Andrew Neil

‎2024-11-21 06:39 AM

Even in private message you can share files:

SofLit_0-1732199932266.png

 

To give better visibility on the answered topics, please click on "Accept as Solution" on the reply which solved your issue or answered your question.
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DYann.1
Senior II
In response to SofLit

‎2024-11-21 06:40 AM - edited ‎2024-11-21 06:48 AM

The size is 1,05 Mo. Another way, could you contact me via my professional email ? Is it possible for you ?

DYann.1
Senior II
In response to SofLit

‎2024-11-21 06:45 AM

I don't have this picture as you have. I only have this picture (in the private message I say)

DYann1_0-1732200320617.png

 

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Andrew Neil
Evangelist III
In response to DYann.1

‎2024-11-21 06:53 AM

My earlier post was creating a new PM.

even replying to an old PM, I do have the 'Drag and drop files to attach' box:

AndrewNeil_0-1732200719942.png

 

Looks like some setting or restriction on your account?

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Laurids_PETERSEN
Community manager
Community manager

‎2024-11-21 07:01 AM

Hi @DYann.1 and @Andrew Neil,

The reason why @DYann.1 can’t send a private message, is because the permission to attach local files isn't granted at this time. 

Some permissions are based on our community rank system. We’ve noticed a misuse of the private message functionality from spammers, which is why we’re testing changes to private messages and private message attachments. 
We want to find the right balance between preventing spam, and not disrupting private messages for active community users. 
We’re actively working on it, it's still in progress, and you can expect additional changes very soon.

Best regards,
Laurids  

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