NUCLEO 32WL and Sigfox: ID and PAC Problems

[mm2k4]

When setting up the project I go to the ST url to get the ID and PAC from:

https://my.st.com/sfxp

the zip that is downloaded is corrupted and has a size of 0kb.

I have done this procedure hundreds of times so I am sure that the problem comes from the st side.

Can someone help me ? I have the production stopped... I have also created a support ticket a few days ago but nobody answer me 

[mm2k4]

@Louis AUDOLY 

[IIRHO.1]

Hello @mm2k4 and welcome to ST Community.

I reproduced the same behavior and I can confirm this issue. Our team is very aware of this problem, and working to resolve this. Thank you for your understanding while we work on this for you.

Issam

 

[tomzo]

Is there any update on this? Or perhaps some idea of when it will be resolved? Or even some sort of workaround?

[mm2k4]

Thank you for your response. Please keep us informed as this case affects our production.

[mm2k4]

@IIRHO.1any update on this topic?

[the energy guy]

I am facing the same problem.  Team ST, any fix on the way please?

[BogdanPaduraru]

Same problem here. The .zip file contains in fact the text "Service unavailable, please try again later"

 

 

 

 

[mm2k4]

I have an open case with ST with Filip & TOMAS Team of ST (case number: 00182523)

This is the answer a few days ago (July 14th) from Filip:

For now, it seems there has been some internal change in Sigfox ecosystem - which are a bit unclear for us - so we are waiting a feedback from them. To be honest, we would like to solve this issue as soon as possible so our customers can evaluate Sigfox network & our products easily & quickly.

I have been contacting Sigfox/Unabiz since the 14th to get in touch with you, but it's very difficult to solve a problem if the ST team doesn't reply to any ticket updates. I have no update on the status of the incident and you have not connected me to a direct phone number so that Sigfox/Unabiz can contact you to solve the problem. Several customers have this problem and we would like you to keep us informed.

@IIRHO.1 can you help us?

[tomzo]

Same issue here, we need to evaluate rather urgently to make production decisions. Is there no other way to get the credentials?

[mm2k4]

It seems that while they are working on it, you can order the id/pac credential batch from sigfox but first you must certify the product as sigfox ready.

On the other hand, I can't find a specific aplicattion note to write in memory the Sigfox ID and PAC without uploading the .bin file from STM32CubeProgrammer.

Is there any procedure to set ID and PAC manually?

[mm2k4]

@IIRHO.1 any update?

[the energy guy]

Hello everyone with the same issue.  Has anyone figured a workaround, seems this problem is not easily or quickly solved?