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SV_it
SV_it
Associate
July 24, 2021
Solved

TouchGFX 4.17.0 ,"you are not connected to internet" error is showing

  • July 24, 2021
  • 60 replies
  • 12565 views

Hi,

when TouchGFX 4.17.0 is opened I'm getting an error stating no internet connectivity even though my laptop is connected to internet . also in the selection of boards I'm not getting any board option .

thanks and regards

sinduja

This topic has been closed for replies.
Best answer by YGroh.1

Solved.

Guess the server was just down...

60 replies

Show previous replies
MG32
MG32
Visitor II
October 7, 2021

OK, and what is the difference between the "STM32G0 Nucleo tbs" and the STM32G071-NUCLEO-DEMO-3.0.1.tpa?

Can you please also upload "STM32G0 Nucleo tbs"?

Thanks.

MG32
MG32
Visitor II
October 28, 2021

Hi,

with TouchGFX Designer 4.18, a proxy dialog with username/password appears, but according to my local IT it is not possible to connect with packages.touchgfx.com because SSL certificate has expired.

https://www.ssllabs.com/ssltest/analyze.html?d=packages.touchgfx.com

Can you please renew your certificate?

Thanks.

Romain DIELEMAN
Romain DIELEMAN
ST Employee
October 28, 2021

Hi,

​

You are now able to connect to the proxy dialog but still cannot download TBSes and demos ? Could you share your log file again :grinning_face_with_sweat: ?

Could you open Microsoft Edge before opening TouchGFX Designer to make sure it reaches the server ?

​

/Romain

MG32
MG32
Visitor II
October 28, 2021

Hi,

yes, I cannot download TBSes and demos.

According to my local IT, our proxy rejects connection to packages.touchgfx.com because SSL certificate has expired.

https://www.ssllabs.com/ssltest/analyze.html?d=packages.touchgfx.com shows "Certificate name mismatch"

Messages from log file (with Edge open):

2021-10-28 10:27:23,180 [1] INFO TouchGFXDesigner.App: Logging configured

2021-10-28 10:27:24,299 [1] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (407) Proxy Authentication Required.

System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

  at System.Net.HttpWebRequest.GetResponse()

  at System.Net.WebClient.GetWebResponse(WebRequest request)

  at System.Net.WebClient.OpenRead(Uri address)

  at Utils.WebHandling.WebHandler.RequestWithStringResponse(Uri uri)

2021-10-28 10:27:26,000 [1] INFO TouchGFXDesigner.Main.MainWindow: Application started

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Username: ***

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Designer version: 4.18.0

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Designer installation path: C:\TouchGFX\4.18.0\designer

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Windows version: Microsoft Windows NT 10.0.19042.0

2021-10-28 10:27:26,001 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture: de-DE

2021-10-28 10:27:26,039 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture time seperator: :

2021-10-28 10:27:26,039 [1] INFO TouchGFXDesigner.Main.MainWindow: Current culture date seperator: .

2021-10-28 10:27:26,042 [1] INFO TouchGFXDesigner.Main.MainWindow: Installed .NET version(s): v2.0.50727 2.0.50727.4927 SP2v3.0 3.0.30729.4926 SP2v3.5 3.5.30729.4926 SP1v4 (Client 4.8.04084 Full 4.8.04084 ) v4.0 (Client 4.0.0.0 )  

2021-10-28 10:27:30,761 [12] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (407) Proxy Authentication Required.

System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:43,755 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:45,362 [12] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:47,047 [12] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:48,986 [15] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:50,966 [10] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:52,614 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:52,799 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:52,817 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:52,954 [10] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:53,844 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:53,845 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:53,846 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:53,847 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:53,918 [1] DEBUG TouchGFXPackages.Implementation.TouchGFXPackageStream: Filestream opened on C:\TouchGFX\4.18.0\app\packages\Simulator-2.0.0.tpa

2021-10-28 10:50:55,074 [15] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:56,948 [10] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:58,956 [10] ERROR Utils.WebHandling.WebHandler: The remote server returned an error: (409) Conflict.

System.Net.WebException: The remote server returned an error: (409) Conflict.

  at System.Net.HttpWebRequest.GetResponse()

  at Utils.WebHandling.ServerRequest.GetResponse()

  at Utils.WebHandling.WebHandler.RequestHeadStatusResponse(Uri uri)

2021-10-28 10:50:59,216 [9] INFO TouchGFXPackages.Implementation.FileDownloader: Take operation was canceled. IsCancellationRequested=True

2021-10-28 10:50:59,233 [1] INFO TouchGFXDesigner.Main.MainWindow: Application closed

MG32
MG32
Visitor II
November 3, 2021

Hello,

https://www.ssllabs.com/ssltest/analyze.html?d=packages.touchgfx.com still shows "Certificate name mismatch".

According to my local IT, this is the reason why our Proxy blocks access.

Can you please fix this issue?

Thanks.

0693W00000GWKp2QAH.png

Romain DIELEMAN
Romain DIELEMAN
ST Employee
November 3, 2021

Yes you wrote that 3 times :grinning_face_with_sweat: I have not replied on this as I am waiting for feedback from the Designer team. This is the first time we hear/face this so this confuses us a bit.

/Romain

MG32
MG32
Visitor II
December 13, 2021

Hello,

any news about this issue?

Thanks.

MTana.1
MTana.1
Associate II
November 3, 2021

Yes, I can. This answer is written with same PC and proxy.

I think it takes long time for resolve. I'd like to know how to edit TouchGFX project without proxy access. I don't have to access the internet for our development so far.

JClar.7
JClar.7
Visitor II
November 9, 2021

I'm running TouchGFX 4.18.0 and I also get the "You are not connected to the internet" error.

The TouchGFX Designer log shows: "System.Security.Authentication.AuthenticationException: Authentication failed because the remote party sent a TLS alert: 'HandshakeFailure'."

The error I've got appears to be with the server rejecting the connection, not my machine rejecting the certificate. So it's not the same proxy error, but is related to SSL on the server.

I'm running Win7, which supports up to TLS1.2. I tried installing on a Windows 10 laptop and it worked. Windows 8 and 8.1 also only have support for TLS up to 1.2.

I can access this image https://sw-center.st.com/touchgfx/pacman/4.17.0/STM32F746G_DISCO/STM32F746G-DISCO_front.png in FireFox, which uses it's own encryption library. If I try to access it in old Internet Explorer, I get the following error:

"This page can’t be displayed

Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://sw-center.st.com again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator. "

TLS 1.0, TLS 1.1, and TLS 1.2 are all turned on in IE advanced settings. Checking the connection when FireFox loads the page, it is using TLS 1.3

If TouchGFX Designer is relying on the OS for encryption, then in order to support the features on Windows 7 and 8, ST would need to enable TLS 1.2 on the server that TouchGFX connects to.

JPark.28
JPark.28
Associate II
November 16, 2021

Hi

I'm getting exactly the same problem as JClar.7. I only run Windows 7 and Linux so Win 10 is not an option for me.

Any suggestions on how to get TouchGFX working?

Are ST looking into this?

Many thanks

Kind regards

John

JClar.7
JClar.7
Visitor II
November 17, 2021

I opened a ticket with ST. I got a reply last night that said:

"We have escalated your inquiry to our applications team for further support."

Hopefully they'll sort it out soon.

JPark.28
JPark.28
Associate II
November 17, 2021

Excellent - I look forward to seeing some progress

Kind regards

John

LTyma.1
LTyma.1
Visitor II
December 21, 2021

Hi,

I have the same problem. Running on win 7

Thanks

EMir.1
EMir.1
Associate III
December 31, 2021

Hi,

I have the same problem with touchGFX 4.17 , 4.18.0 and 4.18.1 with Win7.

Someone have solved this problem?

Thanks

Enal

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