Single Sign-On Error when trying to create a Support Request

[a14523]

Hi everyone!

I get an error message when trying to create a support request. The same just like in this topic.

I don't know who is my Salesforce admin is or how to contact them.

Any help would be greatly appreciated.

[Maxime MARCHETTO]

Hello ​@a14523,

Thanks for bringing this to our attention. We’re currently looking into it and will update you as soon as we have more information.

Best regards,
Maxime

[jakson]

Yeah this SSO error pops up a lot when the Salesforce/community account link gets messed up on ST's side, so honestly the fastest fix is just to log out completely, clear your browser cookies for st.com, then log back in and try creating the request again — if it still throws the error, open a normal browser incognito window and try from there since sometimes cached login sessions cause this; if none of that works you can't fix the Salesforce admin thing yourself, so just reply on that same forum thread or DM one of the ST moderators/staff there, they usually sort out the account linking within a day or two once you flag it.

[a14523]

Thank you ​@jakson. Indeed, removing the cookies related to st.com resolved my issue.