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Single Sign-On Error when trying to create a Support Request

4 replies
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I get an error message when trying to create a support request (a.k.a. OLS case/ticket).

I don't know who my Salesforce admin is or how to contact them.

Bug-report

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Amel NASRIBest answer

ST Technical Moderator

Hi @Lion ,

New thread created. Original one was a reply to USB Product ID sublicence.

Request will be escalated to OLS. You will be contacted briefly by our agent.

-Amel

To give better visibility on the answered topics, please click on "Best Answer" on the reply which solved your issue or answered your question.

Amel NASRIBest answer

ST Technical Moderator

Hi @Lion ,

New thread created. Original one was a reply to USB Product ID sublicence.

Request will be escalated to OLS. You will be contacted briefly by our agent.

-Amel

To give better visibility on the answered topics, please click on "Best Answer" on the reply which solved your issue or answered your question.

Andrew Neil

Super User

@Amel NASRI is someone also looking at getting that message fixed?

A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.

Lina_DABASINSKAITE

ST Community Manager

Hello @Andrew Neil ,

The issue has been escalated to our support team. They will reach out to you via email about this.

Greetings,
Lina

In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question.

Douglas MILLER

ST Employee

This post has been escalated to the ST Online Support Team for additional assistance. We'll contact you directly.

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