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AndyO
Associate II
June 12, 2026
Solved

Previous posts, badges, and profile history missing after New Community Platform migration

  • June 12, 2026
  • 4 replies
  • 134 views

Hello,

After the migration to the new Community Platform, I appear to have lost access to my previous community account.

When I logged in today, I was unexpectedly asked to enter a nickname again. After doing so, I received the following email:

"Your account is successfully activated."

Since then:

* My badges have disappeared.
* My post history is empty.
* Links to my previous topics redirect to the community home page.
 

One example is my topic:

VL53L1X returns 0x00 instead of 0xEA on PIC18F16Q41 hardware I2C
Thread ID: 901006

The topic still appears in Google search results, including the title, replies, and accepted solution, but clicking the result redirects to the community home page.

Could you please check whether my previous community account and content were properly migrated?

Thank you for your help.

Best regards,
AndyO
 

Best answer by Lina_DABASINSKAITE

Hello ​@AndyO , 

Thanks for reporting. I see your account was created on ‎2026-05-28 which falls under the migration timeline: Now live: your new ST Community platform | Community

The need to re-enter the nicknames confirms that the account was migrated. Otherwise, the system redirects to a new account registration window.

Regarding the content, it was not migrated yet because it was created during the transition phase from May 22 to June 9.

If the topic is urgent, recreate the post. Otherwise, patience is appreciated until the remaining content is carried over.


Kind regards,
Lina

4 replies

Andrew Neil
Andrew Neil
Super User
June 12, 2026

 Did you create your account during the migration period?

That’s covered here:

 

A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
    AndyOAuthor
    Associate II
    June 17, 2026

    Thank you, Andrew. I was new to the community and wasn't aware that some content could be lost during the migration period.
    Everything is clear now.

    Lina_DABASINSKAITE
    Lina_DABASINSKAITEBest answer
    ST Community Manager
    June 12, 2026

    Hello ​@AndyO , 

    Thanks for reporting. I see your account was created on ‎2026-05-28 which falls under the migration timeline: Now live: your new ST Community platform | Community

    The need to re-enter the nicknames confirms that the account was migrated. Otherwise, the system redirects to a new account registration window.

    Regarding the content, it was not migrated yet because it was created during the transition phase from May 22 to June 9.

    If the topic is urgent, recreate the post. Otherwise, patience is appreciated until the remaining content is carried over.


    Kind regards,
    Lina

    ​In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question.
      AndyOAuthor
      Associate II
      June 17, 2026

      Thank you, Lina. I was new to the community and wasn't aware that content created during the migration period would not be migrated immediately.
      Everything is clear now. I will wait for the remaining content to be carried over.

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