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Lina_DABASINSKAITE
Lina_DABASINSKAITEBest answer
ST Community Manager
Apr 21, 2026 9:56 AM UTC

Hi @Andrew Neil,

The troubleshooting team got back confirming issue was caused due to the server error that day which is now fixed. The feature should work as expected. 

Let me know if it works well on your side. 

Thanks,
Lina

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Lina_DABASINSKAITE
Lina_DABASINSKAITE
ST Community Manager
Apr 1, 2026 12:25 PM UTC

Hi @isikli , @Andrew Neil ,

Thank you for your patience. The fix is expected to be available tomorrow during EMEA business hours.

Let us know if you still have issues then. 

Thank you,
Lina

​In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question.
    Andrew Neil
    Andrew NeilAuthor
    Super User
    Apr 1, 2026 1:30 PM UTC

    We'll look forward to it!

     

    It did seem to have been working OK for a couple of weeks - just started seeing the errors again yesterday

    A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
    Andrew Neil
    Andrew NeilAuthor
    Super User
    Apr 1, 2026 4:44 PM UTC

    It just worked on this knowledgebase article , but fails on posts in this user thread .

    A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
    Andrew Neil
    Andrew NeilAuthor
    Super User
    Apr 2, 2026 10:44 AM UTC

    Must be working for some - but not me & @unsigned_char_array,  (at least):

     

    Image1.png

    A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
      unsigned_char_array
      unsigned_char_array
      Lead III
      Apr 2, 2026 11:13 AM UTC

      Now it works for me again.

      "Kudo posts if you have the same problem and kudo replies if the solution works.Click ""Accept as Solution"" if a reply solved your problem. If no solution was posted please answer with your own."
        Andrew Neil
        Andrew NeilAuthor
        Super User
        Apr 2, 2026 11:44 AM UTC

        me too (for now...)

         

        This feature is up & down like a yo-yo !

        A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
        Lina_DABASINSKAITE
        Lina_DABASINSKAITE
        ST Community Manager
        Apr 9, 2026 9:00 AM UTC

        Hi all, 

        The issue has been fixed, and kudo button should work as expected. Please check on your end and let me know if it works or you still face issues. 

        Thanks,
        Lina

        ​In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question.
          Andrew Neil
          Andrew NeilAuthor
          Super User
          Apr 9, 2026 9:30 AM UTC

          It is working at the moment ...

           

          Also pasting images ... ?

          A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
            Lina_DABASINSKAITE
            Lina_DABASINSKAITE
            ST Community Manager
            Apr 9, 2026 9:42 AM UTC

            Indeed! But please give it a try with some more attempts to test. 

            ​In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question.
            Andrew Neil
            Andrew NeilAuthor
            Super User
            Apr 13, 2026 2:05 PM UTC

            @Lina_DABASINSKAITE - I Unmarked the solution, as it's playing-up again this afternoon (was OK in the morning).

            It's now intermittent: the red "unable to complete the action" banner sometimes appears, but then trying again immediately generally works.

            I think I saw it once when the error popped up briefly, then the Kudos count did change!

            A complex system that works is invariably found to have evolved from a simple system that worked.A complex system designed from scratch never works and cannot be patched up to make it work.
              Lina_DABASINSKAITE
              Lina_DABASINSKAITE
              ST Community Manager
              Apr 14, 2026 1:09 PM UTC

              Hi @Andrew Neil , thanks for letting me know. I have informed the reponible team about it. 

              When it happens, please grab a HAR file of the page with an error.

              Thanks,
              Lina

              ​In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question.
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