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mha
Associate
Oct 16, 2023 4:30 PM UTC
Solved

can't update STM32 Cube Programmer

Hi,

when starting STM32 Cube Programmer (W64) or checking for updates I get this message

mha_0-1697473614723.png

There is "No Proxy" set in the Proxy settings and the Windows PC has internet access (browsing www works).

Any ideas?

Thanks,

M

    This topic has been closed for replies.
    Imen.DBest answer
    ST Technical Moderator
    Oct 17, 2023 8:20 AM UTC

    Hello All,

    Thank you for having reported this issue.

    I confirm this issue and raise it internally for analysis and fix in internal ticket ID163967.

    (PS: ID163967 this is an internal tracking number and is not accessible or usable by customers).

     

     

    Thanks

    Imen

    In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question. Thanks
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    12 replies

    Kraal
    Oct 17, 2023 7:00 AM UTC

    Hi,

    I have the same issue with CubeProgrammer 2.14 on 2 different computers. When looking at the proxy settings and chosing "None" (we don't have proxies), the check connection is always a red cross.

    Did the update server changed recently ?

    Best regards.

      Imen.DBest answer
      ST Technical Moderator
      Oct 17, 2023 8:20 AM UTC

      Hello All,

      Thank you for having reported this issue.

      I confirm this issue and raise it internally for analysis and fix in internal ticket ID163967.

      (PS: ID163967 this is an internal tracking number and is not accessible or usable by customers).

       

       

      Thanks

      Imen

      In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question. Thanks
        Kraal
        Oct 17, 2023 10:08 AM UTC

        Thank you Imen for the ticket.

        Best regards,
        Kraal

        HectorDetector
        Graduate
        Oct 24, 2023 1:38 PM UTC

        Same. I tried running it in an admin mode, no difference.

        hsienching
        Graduate
        Nov 17, 2023 4:48 AM UTC

        I also encountered this problem today.

        In the beginning, I used STM32 Cube Programmer 2.12.0, and tried different proxy settings (both "No Proxy" and "Use System Proxy Parameters"). It didn't work. The server connection was still not established.

        Later, I upgraded and used STM32 Cube Programmer 2.14.0, and tried different proxy settings (both "No Proxy" and "Use System Proxy Parameters"). It didn't work. The server connection was still not established.

        Operation system:
        Use VMware
        DISTRIB_DESCRIPTION="Ubuntu 22.04.3 LTS" provided by osboxes.org
        I've checked my network connection. The web browser can normally connected to the internet.

        Houda GHABRI
        Houda GHABRI
        ST Employee
        Nov 17, 2023 3:50 PM UTC

        Hello,

        The connection issue has been fixed! Can you please  check again and confirm the status?

        Houda

          Kraal
          Nov 17, 2023 3:57 PM UTC

          Hi @Houda GHABRI ,

          The proxy setting does not complain anymore, that is true (I mean that when I click on check connection I get the green check instead of the red cross).

          However when you click on software update, the connection error is still here (it is so fast at saying that there is an error that it does not seem to even try...)

            mhaAuthor
            Associate
            Nov 17, 2023 4:09 PM UTC

            2.14.0 same here. no proxy error but connect error on clicking software update

              TJM
              TJM
              Senior II
              Nov 17, 2023 4:17 PM UTC

              I can also confirm the above two status reports.  The proxy window test goes GREEN but the update connection fails.

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