Refined Ticket for ST Community

[Ibrahimsha]

Hi ST Team,

I am currently using STM32H563ZIT6 and STM32H755ZIT6 in my project. We are now preparing to move from prototype to mass production, with an estimated requirement of ~10,000,000 units per year.

As we transition into production, I am facing some issues and have a few important questions:

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1. Industrial-grade reliability & support

Are STM32 devices supported at an industrial-grade level similar to NXP or TI?
Since we are planning large-volume production, I would like to understand:

• What type of technical support can ST provide during production ramp-up?

• Is it possible to get a dedicated technical contact or mentor for guidance?

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2. Location

I am based in Coimbatore, India.
Please let me know the support timeline and whether any local ST representatives or FAEs can assist.

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3. Current issues

For reference, here are my recent queries on the ST Community, which are still unresolved:

1. STM32H755 end-of-frame detection failing with EventFlags:
   https://community.st.com/t5/stm32-mcus-embedded-software/stm32h755-end-of-frame-detection-fails-only-with-eventflags/td-p/858746

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Request

Since we are planning a very large production volume, I request urgent support to ensure our design and development are fully correct before scaling.

Please advise on the next steps and how we can receive priority technical support.

Thank you.

[Andrew Neil]

You realise that this is a public community forum - not direct ST support ?

For direct ST support, use https://ols.st.com/s/

To find your nearest ST office and/or distributor, see: https://www.st.com/content/st_com/en/contact-us.html 

[Ibrahimsha]

Thank you