I advise you to try with latest release of TouchGFX version 4.21.3.
Please keep us informed about your update.
Imen
In order to give better visibility on the answered topics, please click on 'Best answer' on the reply which solved your issue or answered your question. Thanks
Could you join us your log file? It would be easier for us to investigate your issue with it.
You can find it here: C:\Users\YOUR_USER_NAME\AppData\Roaming\TouchGFX-4.18.1\TouchGFXDesigner.log
By the way, your version of TouchGFX Designer is starting to be old, I invite you to upgrade to the latest (4.21.3) to take advantage of the improvements we did since then ;)