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MPath.4
Associate III
Mar 31, 2023 7:00 AM UTC
Solved

Touchgfx Designer is not opening in the computer.

 last time also this problem was occured so I installed it again after that it run for some days now again the problem has occured.

 When I open Touchgfx one msg come

Sorry - something unexpected has happened which caused an error to occur in the Designer.

For more information, see the log file located at: C:\Users\Kaushal\AppData\Roaming\TouchGFX-4.21.3\TouchGFXDesigner.log

Please someone help to give the solution of it.

This topic has been closed for replies.
Yoann KLEIN
Yoann KLEINBest answer
ST Employee
May 8, 2023 1:43 PM UTC

Hello @MPath.4​,

You can manually install the generator, by following the steps described at the bottom of this post.


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/Yoann

Yoann KLEINST Software Developer | TouchGFX

25 replies

Yoann KLEIN
ST Employee
Mar 31, 2023 8:08 AM UTC

Hello @MPath.4​,

When does that happen? Right after launching TouchGFXDesigner? Or after doing something specific while designing your application?

Could you also share the log file you referred to?

Thank you.

/Yoann

Yoann KLEINST Software Developer | TouchGFX
MPath.4
MPath.4Author
Associate III
Mar 31, 2023 8:43 AM UTC

Right after launching

Yoann KLEIN
ST Employee
Apr 3, 2023 7:39 AM UTC

Hello,

Could you share the whole .log file ? Would be better for debugging.

Thanks,

/Yoann

Yoann KLEINST Software Developer | TouchGFX
MPath.4
MPath.4Author
Associate III
Apr 5, 2023 5:50 AM UTC
MPath.4
MPath.4Author
Associate III
Mar 31, 2023 8:45 AM UTC

..

MPath.4
MPath.4Author
Associate III
Apr 1, 2023 4:18 AM UTC

Last day I made one application and closed it after that and the next day I opened but it had given the error.

MPath.4
MPath.4Author
Associate III
Apr 11, 2023 5:39 AM UTC

I download the version 4.20.0 of Touchgfx designer and it's working then why the version 4.21.3 is not working.

Yoann KLEIN
ST Employee
Apr 11, 2023 3:14 PM UTC

Hello,

I discussed your issue with my colleagues and we think that it could come from something written under a wrong format inside the .touchgfx file of your project.

Could you please share it here so we can check that ?

Thanks

/Yoann

Yoann KLEINST Software Developer | TouchGFX
MPath.4
MPath.4Author
Associate III
Apr 12, 2023 8:21 AM UTC
Yoann KLEIN
ST Employee
Apr 13, 2023 6:57 AM UTC

Hello,

This file looks empty or erroneous, did you modify it before sharing it ?

/Yoann

Yoann KLEINST Software Developer | TouchGFX
MPath.4
MPath.4Author
Associate III
Apr 14, 2023 4:09 AM UTC

No I didn't I send it to you once again

MPath.4
MPath.4Author
Associate III
Apr 14, 2023 4:10 AM UTC