ERROR IN TOUCH GFX 4.21.4

[OWLchan]

i am having problem when i try to use demo or create a project, these errors keep repeating even when i restart the app i have uninstalled 4.21.3 and installed the latest version but it keeps crashing.

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Did I skip any steps during code generation or initial setup?

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​4.21.4
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4.21.3

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[Osman SOYKURT]

Hello OWLchan,

Could you send us your log when you reproduce the issue? The file is located at : C:\Users\YOUR_USE_NAME\AppData\Roaming\TouchGFX-4.21.4\TouchGFXDesigner

/Osman

[OWLchan]

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here it is, i also tried installing the older version 4.19.1 but it doesn't seem to work either.

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[Osman SOYKURT]

Hello OWLchan,

There's apparently an issue with your environment. Does your Windows is in Vietnamese? I can see that the Windows-1258 code format has been tried to be used but the ruby code converter doesn't support it (Encoding::ConverterNotFoundError in the logs).

My best guess would be to try to switch to an English-based Windows machine and see if the issue is still there.

/Osman

[OWLchan]

yes i use local language on my pc, and i have also seen some people have problem with the previous language ( turkish ) So i tried changing the language yesterday and installed reset the app, it still doesn't work. maybe I'll try reinstalling my own version of windows. I will be back soon.   
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[OWLchan]

ok i reinstalled my windows version in english it also disappeared the original error or rather i cant use touch gfx this is starting to take time already.

 

[Yoann KLEIN]

Hello @OWLchan​,

Sorry for the inconvenience, that should not happen.

Did you already try to uninstall and re-install TouchGFX 4.21.4 ?

/Yoann

[OWLchan]

I reinstalled windows too, and it worked.

thanks :3333

[OWLchan]

ok touchgfx worked, after the 2nd reinstall of windows, maybe it's not very friendly with local languages, hopefully in the future i can use it in vietnamese, my approach seems a bit waste time. hope others have a better way of doing it.

this is how i made touch work properly

-reinstall windows with default language and default keyboard(united kingdom), don't edit anything.

- the initial microsoft account login seems to affect it too. (or because i have a vietnamese account).

in the end i want someone with a better solution than me, reinstalling windows is quite time consuming...

Thanks everyone for the support.  

[NSeba]

Update: Mine started working after I made UTF-8 system wide.
I don't know what trouble it is going to make with other applications

[OWLchan]

do you mean it can work without restarting windows?

Can you tell me more about that?