Why people got their answer but not mark correct

[William chang]

Posted on March 08, 2018 at 04:58

First of all, Thanks for the help from community. 

I hope I could be more helpful, more healthy and strong.

I saw many questions were answered but the author don't mark correct. 

Some of the thread were many years ago.

If they had marked the answer.

It would be helpful for me and other members of the community to find the answer quick.

[Tesla DeLorean]

Posted on March 08, 2018 at 06:25

The forum in its current form has only be running for 14 months, the rules are not rigid and no one enforces them.

[Bogdan Golab]

Posted on March 08, 2018 at 07:30

I also see questions marked by someone (not the author, moderator?) as correct / answered but in reality they are not. At least one example I recall recently.

Not sure how the 'correct' is defined in this case. I do not think it's easy to deal with it because the original question is not always a question but asking for suggestion how to proceed.

[Andrew Neil]

Posted on March 08, 2018 at 10:28

Most people posting questions are not actually interested in the community - they just want to get their answer, and go away.

Hence they don't bother to find out how to mark their thread as 'solved' - let alone actually do it.

This is common across pretty much all forums/'communities' like this - it's not just here.

EDIT

and most of the people answering questions rarely ask a question,  so aren't familiar with what the forum looks like from a questioner's viewpoint - including things like how to mark a question as 'solved'

[Bogdan Golab]

Posted on March 08, 2018 at 11:26

Yes, exactly. For me the Forum is a huge database of solutions, approaches, pieces of advises, interesting comments, etc.

[Amel NASRI]

Posted on March 08, 2018 at 11:36

From our side, we encourage users to mark questions as answered (

https://community.st.com/0D50X00009bMM5DSAW

).

Unfortunately, not all members are aware of this possibility.

Golab.Bogdan

‌,

Yes moderators can mark a discussion as assumed answered or a post as a correct answer. Generally, we do it when OP confirms that his issue is resolved. There is also a confusion between 'marking a discussion for action' (possible only for moderators) and marking it answered.

Sometimes, a moderator marks his action as resolved to say that he did what is required from his side. This created some confusions. This doesn't mean that the discussion is answered.

-Amel

[Bogdan Golab]

Posted on March 08, 2018 at 11:46

Yes, I really appreciate moderator work. They 'glue' many posts, find similarities, so it's really important useful job.

[Amel NASRI]

Posted on March 08, 2018 at 11:53

What you do is also very useful. To reinforce it, you may highlight recent discussions that you consider 'answered' to moderators (For sure it will not be done for all proposals ).

[Philip Lane]

Posted on March 08, 2018 at 14:13

Great suggestion - tiny problem. How do you actually do this ? I asked a question, finally got an answer but couldn't find any way of marking it as 'solved' etc.

[Amel NASRI]

Posted on March 08, 2018 at 14:22

Please refer to 

https://community.st.com/0D50X00009bMM5DSAW

 .

May I know about which discussion you are speaking?

[Brian Kling]

Posted on March 09, 2018 at 10:45

Yes agreed this is a very common issue with online communities; only a fraction of original posters mark the answer that solves their question. Then yes, if you have adequate internal staff they can help by marking where it seems pretty obvious an answer has been provided. I have always wanted to see community platforms offer very granular permissions, so that, for example we could offer this capability to some of the more regular members of the community, also the ability to move posts that are in the wrong place. Unfortunately I have yet to see a platform that offers this ability to offer specific permissions like that, you have to offer a whole set, or nothing. I'm looking to see what might be possible in future platforms.

Note you can also use the ''Report Abuse'' feature to alert us to something. I know the terminology is ''heavy'' should be more like ''Flag for moderator'' but that's what we have for now.

[Andrew Neil]

Posted on March 09, 2018 at 10:53

Brian Kling wrote:

 a very common issue with online communities; only a fraction of original posters mark the answer that solves their question.

Or even bother to report-back that their problem is solved.

>:(

Note you can also use the 'Report Abuse' feature to alert us to something

But doesn't that make the post (or even the whole thread?) disappear from view while it is 'in moderation' ?

[Brian Kling]

Posted on March 09, 2018 at 11:55

Yes true, as

st.mcu

‌ pointed out, PM is probably better. Again I will take this into consideration when we have the new platform and see if there isn't some way to do this better ;)